[Hiring] Implementation Consultant III - eCommerce @GHX

Role Description

The Implementation Consultant III is responsible for managing the implementation of GHX products and providing subject matter expertise to deliver a high-quality level of service to provider customers.

• Overseeing the day-to-day implementation and operations aspects of the client relationship.
• Achievement of service levels and execution with specific focus on client satisfaction and utilization.
• Presenting product functionality, creating documentation for project objectives, performing customer training, and achieving key milestone tasks to hit revenue targets.

Principal Duties and Responsibilities:

• Customer Focus: Implements GHX products in accordance with the scope of work sold to the customer, supporting the entire project lifecycle through product go live and a period of post go live support.
• Product Implementation: Leads instructor-led training sessions on GHX products and applications; collaborates and executes on test plans through system integration testing, user acceptance testing, and pre-go-live testing.
• Data Analysis: Comfortable working in Excel and Access; reviews data sets for completeness and provides feedback to both the customer and internal development teams when gaps are found.
• Project Management: Maintains and communicates project status to identify progress, risk, and mitigate delays; coordinates and collaborates with other scrum teams and internal departments to ensure customer objectives are met.
• Process Improvement: Participates in identifying and implementing process improvement opportunities that optimize delivery results and achieve greater customer satisfaction.
• Documentation: Creates, organizes, and maintains implementation documentation; works with team members to assign shared ownership in keeping documentation and project plans current.

Qualifications

• Bachelor’s degree in a related field or a combination of education and equivalent work experience.
• Minimum of 3 years in an implementation or project management role in a healthcare IT or supply chain organization.
• Strong understanding of healthcare supply chain, EDI, project delivery, and system to system integration.
• Strong understanding of data structures, system integration, materials management, supply chain, and accounting.
• Strong knowledge of healthcare procure-to-pay and supply chain operations.
• Ability to interpret business needs with the goal of implementing products that will meet or exceed customer’s goals and objectives.
• Ability to leverage AI-powered supply chain analytics tools to drive client insights and outcomes.
• Have a growth mindset and share that passion with team members to create processes that improve delivery and customer experience.
• Ability to excel in a high energy, collaborative team environment.
• Excellent interpersonal, oral/written communication, organizational, analytical, and problem-solving skills.
• Willingness to travel up to 15% annually.

Requirements

• Strong understanding of item master management.
• Knowledge of Agile and Scrum methodology.
• Experience working on cross-functional projects with internal and external participants.
• Knowledge/understanding of cloud-based ERP systems such as Infor, Oracle, and Workday.
• Knowledge/understanding of on-premises ERP systems such as Lawson, Meditech, and Peoplesoft.

Benefits

• Health, vision, and dental insurance.
• Accident and life insurance.
• 401k matching.
• Paid-time off.
• Education reimbursement.