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Implementation Advisor @ Higher Logic

[Hiring] Implementation Advisor @ Higher Logic

Mar 26, 2025 - Higher Logic is hiring a remote Implementation Advisor. đź’¸ Salary: competitive compensation. đź“ŤLocation: USA, Canada, Australia.

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Role Description

The Implementation Advisor is responsible for driving the implementation and deployment of Higher Logic’s private white-label community software for all customers. The role provides a front-line relationship, serving as the primary point of contact for assigned customers and is responsible for achieving the highest level of satisfaction through excellent service, efficient implementation, and product knowledge.

  • Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of the Higher Logic product suite.
  • Define, plan, and implement the deliverables and tasks required for successful implementations using a standard project management methodology.
  • Effectively communicate project expectations and deliverables to internal and external project team members in a timely and clear fashion.
  • Understand existing processes and recognize and propose changes to improve quality, reduce costs, and accelerate timelines.
  • Provide user training via the Web or on-site for onboarding and the effective use of the software and best practices.
  • Elicit feedback from the customer relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation.
  • Work cross-functionally with internal teams to resolve and report technical product issues, test new features, and collect client requirements post-sale.
  • Conduct all business in accordance with Higher Logic policies and procedures.
  • This position will work on Australian, U.S., Canadian, and other projects. The work schedule for this position is Monday, Tuesday, Wednesday 2:00pm ET to 10:00pm ET and Thursday and Friday U.S. hours of 9:00am to 5:00pm ET.
  • All other duties as assigned.

Qualifications

  • Excellent communication skills, both verbal and written.
  • Accepts responsibility, is self-motivated and accountable for achieving implementation and customer satisfaction targets.
  • Results-oriented, excellent ability to utilize and manage customer and internal resources to achieve goals.
  • Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers.
  • Strong organization skills to drive multiple, simultaneous implementations with a high level of attention to detail.
  • Ability to work independently and unsupervised with sharp critical thinking and problem-solving skills.

Benefits

  • Competitive compensation.
  • Comprehensive health benefits package.
  • 401(k) plan with employer match.
  • Healthcare and dependent-care flexible spending account.
  • Company short-term and long-term disability insurance.
  • Company culture that recognizes its employees.
  • Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
  • Significant advancement opportunities for outstanding performers.

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Back to Remote jobs  >   Project Management
Implementation Advisor @ Higher Logic
Project Management
Salary đź’¸ competitive compensation
Remote Location
USA, Canada, Australia
Job Type full-time
Posted Mar 26, 2025
Apply for this position Unlock 54,237 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA, Canada, Australia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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