[Hiring] Forward Deployed Engineer @Outreach

Role Description

You'll join our FDE, Onboarding Services team, chartered with onboarding and implementing new Outreach customers — from core platform configuration through delivery and adoption of our AI Agents.

• Guide customers through best practices and hands-on configuration.
• Provide strategic insight on GTM strategy, technical configuration, change management, and team engagement to drive adoption.
• Use AI to turn discovery conversations into clear requirements faster.
• Spot adoption risk earlier in usage data.
• Spend more time on strategic guidance customers hire us for.
• Mix technology and business consulting with solution design and project management.
• Work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering.
• Document customer journey, ensure seamless handoffs, and capture customer feedback.
• Own results for implementations against Onboarding Services KPIs.
• Report to the Practice Manager, FDE Onboarding Services.

Key Performance Indicators:

• On-time go-live against agreed milestones.
• Delivery within budget and margin.
• Project utilization.
• Customer sign-off and satisfaction.
• AI Agent adoption at handoff.

Qualifications

• 3-5 years in professional services, consulting, implementation, or a related customer-facing technical role, ideally in SaaS.
• Proven track record building trust and client relationships while delivering implementation excellence.
• AI-forward: proactively adopt new AI tools and techniques.
• Hands-on experience configuring, tuning, or piloting AI agents.
• Strong project management skills.
• Ability to communicate credibly at every level of a customer organization.
• Self-starter, comfortable with ambiguity, quick to pick up complex technical concepts.
• Ability to break down ambiguous problems into concrete, manageable components.
• Embodies core values: Trusted Advisor, Win as One Team, and Take Ownership.

Requirements

• Experience implementing Outreach or a comparable sales engagement platform.
• Knowledge of sales processes such as lead generation, pipeline management, and KPIs.
• Experience with the software delivery lifecycle or application implementation.
• Experience with CRM administration (Salesforce, Dynamics) and integrations.
• History of improving processes, methodologies, programs, or frameworks.

Benefits

• Flexible time off.
• 401k to help you save for the future.
• Generous medical, dental, and vision coverage for full-time employees and their dependents.
• A parental leave program that includes options for a paid night nurse, and a gradual return to work.
• Infertility/assisted reproductive services benefit.
• Employee referral bonuses.
• Snacks and beverages in the Office, along with fun events to celebrate.
• Diversity and inclusion programs that promote employee resource groups.