[Hiring] Principal Enterprise Onboarding Manager @ClassDojo

Role Description

As a Principal Onboarding Manager on the Success and Implementation team, you’ll own implementation, onboarding, and adoption across our enterprise accounts.

• Serve as a key point of contact for district leaders, translating their goals, timelines, and needs into coordinated implementation plans, technical readiness, and strategies for sustained state-wide, district-wide, and school-level adoption.
• Drive execution to ensure projects stay on track, stakeholders remain aligned, and districts are equipped to realize the full value of ClassDojo at scale.
• Bring deep expertise in how large districts plan, implement, and adopt technology.
• Translate high-level goals and complex organizational needs into actionable project timelines, professional development recommendations, and communication plans.
• Track progress through shared timelines and data, anticipate challenges, and identify opportunities for intervention to keep implementations moving forward.
• Work closely with leads in Product, Engineering, Data and Analytics, and Technical Implementation to ensure partner needs are represented and coordinated internally.
• Proactively leverage emerging technologies and AI to work more effectively, strengthen collaboration, and deliver consistently exceptional partner experiences.

Responsibilities

• Owning implementation at scale
• Lead end-to-end district onboarding and project management across a portfolio of up to 20 enterprise districts, ensuring projects are delivered on time, accurately and in alignment with multi-stakeholder goals.
• Co-develop district rollout and year-round professional development plans, and manage district-specific communication strategies, including co-branded communications.
• Report to key internal stakeholders consistently, and proactively share mitigation and acceleration steps.

• Driving adoption through testing and refining
• Be creative in how you drive school-level adoption: build relationships with school-level champions, gather school leader feedback, and share insights with district leaders to inform your recommendations.
• Design curated enablement experiences that reflect each district's technology ecosystem, and create custom PD pathways and communications that address adoption barriers.
• Test and define new adoption strategies within partner districts using usage and engagement data, then scale what works.

• Leading across teams and partners
• Partner with the segment’s District Partnerships Manager and Account Executives to facilitate kickoffs and align stakeholders, making sure every participating department is represented.
• Coordinate between district IT teams and internal technical specialists on SSO, roster integrations, and data validation and accuracy.
• Serve as the liaison between the enterprise segment and ClassDojo’s Engineering and Product teams, translating enterprise needs into prioritized work that moves districts forward.
• Continuously improve onboarding systems, processes, and workflows with the broader Success and Implementation team, and guide partners in maximizing ClassDojo's products and services.

Requirements

• Senior-level project management experience (5+ years) in a K-12 SaaS environment, with a record of running enterprise-scale projects to deadline.
• Proven ability to independently manage multiple complex, high-stakes projects on tight deadlines with a high level of organization and accuracy.
• Strong written and verbal communication skills.
• Experience synthesizing implementation data into executive-ready summaries and recommendations.
• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
• Experience working on cross functional projects with multiple internal stakeholders.
• Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators.
• Ability to learn new technology and products quickly.
• Familiarity with using organization and design tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion, Claude.
• Ability to use data and timelines together to track progress and adjust an implementation strategy as it evolves.
• Experience building relationships with senior, multi-department stakeholders and executive leaders, with the executive presence to lead conversations with district and company leadership.
• Comfort with technical topics such as SSO, rostering, and data integrations, and the ability to partner with technical specialists and district IT teams.
• Willingness to travel in person to visit district partners at least 1 time per year, such as kickoffs and strategic planning sessions.
• Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting.

Bonus

• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe).
• Experience in high growth organizations.
• Experience working directly in a district setting.