[Hiring] District Onboarding Manager @ClassDojo

Role Description

As a District Onboarding Manager on the Success and Implementation team, your goal is to deliver projects on time, error-free, and in alignment with our district partners’ vision. As district partners sign on to work with ClassDojo, you’ll be the first point of contact with district leaders to help them bring ClassDojo at scale across all of their schools.

As an onboarding manager, you understand how to take high-level district goals, time frames, and distinct needs and translate them into:

• Project timelines
• Professional development recommendations
• Communication plans to support mid-size and large districts

You track progress utilizing a combination of timelines and data to determine next steps and intervention plans to ensure a smooth roll-out and set the stage for high levels of product adoption. You are reliable, highly detail-oriented, an excellent communicator, and know how to keep the trains running on schedule across teams.

You’ll work with our district partners looking to roll out ClassDojo district-wide. You’re comfortable managing a portfolio of ~30 projects at a time.

Responsibilities

• Oversee and project manage the district onboarding process
• Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support.
• Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
• Create an internal and external project plan that aligns to customer goals
• Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones.
• Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed
• Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo
• Work with the broader success and implementation team to continuously build and iterate on efficient systems and processes.

Requirements

• 2+ years of project management experience in a SaaS environment
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
• Experience working on cross-functional projects with multiple internal stakeholders
• Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using organization tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion

Bonus

• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
• Experience in high growth organizations
• Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting