[Hiring] Fixed Term Program Manager @Virtual Canada

Role Description

The Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolios. This role requires a strong combination of project management, performance analytics, client management, case management, and people skills.

Individuals who would succeed in this role are positive, driven, and committed to building outstanding and innovative support programs.

A Day in the Life (What you will do here):

• Ensure the program is designed and implemented as per the sponsor’s strategic direction.
• Ensure all program Client’s needs are being met.
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Build upon existing experiences and become the reimbursement expert in each therapeutic area being managed.
• Ensure that any stakeholder escalations are managed appropriately and to the Client’s satisfaction.
• Provide the program sponsor with portfolio insights and intelligence (market, competitive, and payer).
• Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement.
• Collaborate with the analytics team to facilitate the design, production, and delivery of all program-related reporting.
• Participate/lead in respective client meetings and day-to-day client communications.
• Collaborate with internal departments to ensure optimal execution and performance in all aspects of client communications and relations.
• Assist with quality assurance and quality improvement initiatives.
• Oversee case managers to ensure their ability to handle calls and provide appropriate customer service.
• Monitor the performance of staff members to assess training needs and requirements.
• Provide input for scheduling to ensure adequate staffing.
• Manage and participate in program design and development activities.
• Manage and participate in the project technical setup.
• Manage day-to-day project activities.
• Address ad hoc client requests and case escalations.
• Participate in consulting and/or research projects as necessary.
• Communicate effectively and on an ongoing basis program status to account manager/project director.
• Perform additional duties as determined by your Manager.

Qualifications

• University degree in applicable field.
• Broad knowledge and training in business administration, accountancy, sales, marketing, or similar vocations.
• Experience in Oncology therapeutic area considered an asset.
• 1-3 years of experience in a Program Management role.
• Minimum of 2 years in a People Management role.
• Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes.
• Understanding of the direction of technology, trends, and strategic business impact on key clients.
• Knowledge of full-service call center programs.
• Ability to interpret financial data and manage a budget.
• Strong customer/client management background.
• Exceptional project management skills with experience in organizing, planning, and executing projects from vision through to implementation.
• Strong analytical, conceptual, and problem-solving skills.
• Critical thinking skills with the ability to problem solve and innovate.
• Strong interpersonal and leadership skills; ability to develop and grow talent.

Requirements

• Your commitment to providing a high level of service to your internal and external clients.
• Highly adaptable with a track record of success during times of growth and organizational change.
• Proven track record of developing trust and influence at multiple levels.
• Impactful and candid communication style.
• Exceptional organizational skills with the ability to build effective working relationships.

Benefits

• Competitive Salary and generous vacation entitlement.
• Wellness Program (5 paid days off for your well-being!).
• Paid Sick Days.
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
• Employee & Family Assistance Program.
• RRSP Matching Program.