[Hiring] Fixed Term Program Manager @Sentrex Health Solutions

Role Description

The Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolios. This role combines project management, performance analytics, client management, case management, and people skills. Successful candidates are positive, driven, and committed to building outstanding and innovative support programs.

A Day in the Life (What you will do here):

• Ensure the program is designed and implemented as per the sponsor’s strategic direction.
• Ensure all program Client’s needs are being met.
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Build upon existing experiences and become the reimbursement expert in each therapeutic area managed.
• Manage stakeholder escalations appropriately and to the Client’s satisfaction.
• Provide the program sponsor with portfolio insights and intelligence (market, competitive, and payer).
• Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement.
• Facilitate the design, production, and delivery of all program-related reporting in collaboration with the analytics team.
• Participate/lead in respective client meetings and day-to-day client communications.
• Collaborate with internal departments to ensure optimal execution and performance in client communications and relations.
• Assist with quality assurance and quality improvement initiatives.
• Oversee case managers to ensure appropriate customer service and documentation.
• Monitor staff performance to assess training needs and requirements.
• Provide input for scheduling to ensure adequate staffing.
• Manage and participate in program design and development activities.
• Manage day-to-day project activities and address ad hoc client requests.
• Participate in consulting and/or research projects as necessary.
• Communicate program status to account manager/project director on an ongoing basis.
• Perform additional duties as determined by your Manager.

Qualifications

• University degree in applicable field.
• Broad knowledge and training in business administration, accountancy, sales, marketing, or similar vocations.
• Experience in Oncology therapeutic area considered an asset.
• 1-3 years of experience in a Program Management role.
• Minimum of 2 years in a People Management role.
• Demonstrated expertise in reimbursement and patient assistance programs.
• Understanding of technology trends and strategic business impact on key clients.
• Knowledge of full-service call center programs.
• Ability to interpret financial data and manage a budget.
• Strong customer/client management background.
• Exceptional project management skills.
• Strong analytical, conceptual, and problem-solving skills.
• Critical thinking skills with the ability to innovate solutions.
• Strong interpersonal and leadership skills.

Requirements

• Commitment to providing a high level of service to internal and external clients.
• Highly adaptable with a track record of success during growth and organizational change.
• Proven track record of developing trust and influence at multiple levels.
• Impactful and candid communication style.
• Exceptional organizational skills with the ability to build effective working relationships.

Benefits

• Competitive Salary and generous vacation entitlement.
• Wellness Program (5 paid days off for your well-being).
• Paid Sick Days.
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
• Employee & Family Assistance Program.
• RRSP Matching Program.

Company Description

Sentrex Health Solutions is a proudly Canadian company, a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes.

• Core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services, and HCP & Clinic Services.
• Collaborative, engaging workplace culture.
• Flexible working environment promoting a healthy work-life balance.
• Diverse and inclusive culture valuing talent and commitment to excellence.
• High-growth environment with opportunities for learning and growth.