[Hiring] Engagement Manager @8th Light

Role Description

You are a quality-driven, experienced engagement leader with a strong track record delivering complex, custom software and design engagements in consulting environments, over 10 years. You bring together delivery rigor, product thinking, client partnership, and people leadership enabling high-performing teams while driving meaningful outcomes for clients and for 8th Light.

You operate comfortably in increasingly data-intensive and AI-enabled environments, applying sound judgment to build trust, align stakeholders, and drive meaningful outcomes in complex delivery contexts.

• Deep hands-on experience with a variety of delivery methodologies and frameworks, including fluency with Agile (Scrum, Kanban).
• Proven experience integrating AI-enabled tools and workflows to rethink discovery, delivery, and decision-making.
• Demonstrated success leading and overseeing multiple software engagements across a variety of clients, products, and industries.
• A history of building trusted, long-term relationships with senior client delivery, product, and technology leaders.
• Led inclusive, cross-functional forums that support discovery, alignment, decision-making, and problem-solving.
• Made thoughtful recommendations and set clear direction in the face of ambiguity, risk, and competing priorities.
• Served as a career manager and coach, supporting the growth, performance, and engagement of team members.
• Communicated clearly and empathetically with executives, clients, and colleagues, balancing advocacy, transparency, and accountability.

Qualifications

• Experience in account leadership, including participation in account planning, opportunity shaping, and client growth initiatives.
• A strong technical background that enables effective partnership with senior engineers, architects, and designers.

Requirements

• Oversee multiple client accounts, partnering closely with account and practice leaders to drive delivery excellence, client outcomes, and business growth.
• Accountable for engagement health, delivery quality, client relationships, utilization, and people leadership.
• Serve as an embedded, trusted advisor to client executives and senior leaders, providing guidance on delivery strategy, organizational dynamics, and decision-making in complex, evolving environments.
• Act as the day-to-day orchestrator of client engagements, aligning teams, stakeholders, and delivery practices to ensure clarity, momentum, and consistent progress toward outcomes.
• Participate in account planning, opportunity identification, and business development activities in partnership with account leadership.
• Develop and maintain multi-horizon roadmaps, delivery plans, and release strategies across complex or long-running engagements.
• Absorb complexity and work with teams and clients to resolve blockers, so teams can stay focused on outcomes.
• Monitor and evolve engagement operating models as teams, clients, and products mature, adapting ways of working to support learning, scale, and long-term outcomes.
• Build AI and agentic workflows into how you run engagements day to day, including status reporting, delivery planning, risk tracking, and client communications.
• Coach direct reports and work with fellow career managers on consistent feedback and career growth, while modeling our Values and supporting an inclusive, collaborative culture.
• Contribute to 8th Light by serving as a mentor, leading or designing workshops internally or for clients, representing 8th Light in the tech community, or supporting our hiring processes.

Benefits

• A robust L&D program featuring unlimited access to thousands of books, courses, and expert-led training on the O'Reilly learning platform.
• Annual financial stipend and time allotment for learning & development.
• Coworking support for our global team.
• Flexible PTO.
• 12 weeks of new parent leave available for eligible employees.