[Hiring] Senior Engagement Manager @Amazon

Role Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients.

• Bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes.
• Apply AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders.
• Distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
• Validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.
• Achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences.
• Lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain.
• Apply management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectations.

Qualifications

• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience.
• 7+ years of leading and delivering enterprise-level IT engagements experience.
• 5+ years of cloud computing experience.
• Bachelor's degree in STEM field.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).

Requirements

• 5+ years of delivering customer engagements in a professional services role experience.
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2).
• AWS certification.
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga.
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans).
• EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.