[Hiring] Strategic Engagement Manager @World Wide Technology Holding

Role Description

World Wide Technology Inc. currently has an opportunity available for a Strategic Engagement Manager. The Strategic Engagement Manager (SEM) will work with internal partners and customers to manage qualified staff for our Government Services programs. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals, programs, and customer base through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to their resources as they execute their assigned engagements.

Responsibilities

• Build and foster relationships and communication with the cross-functional WWT team including Account Managers, CSEs and Services Sales, Resource Management, the larger SEM team, Project Analysts, ATC and Architect teams, etc.
• Assume ownership of all Government Services business within assigned programs while managing and mentoring on-site resources.
• Ensure the team’s timely and accurate submission of timecards, status reports, and other administration platforms such as rosters, customer insight reports, rates, partner information, start and end dates, etc.
• Function as the first point of escalation for any issues.
• Support the creation of Statement of Work (SOW), customer pitches, and presentations.
• Receive and collaborate on customer requirements to help identify and propose solutions.
• Review and understand contract requirements, RFI/RFPs, modifications, and extensions.
• Lead delivery of successful Government Services engagements within their assigned programs - ensure all involved teams are collaborating, monitor risks, issues and financial metrics, and ensure proper communication and escalations, monitor upcoming pipelines, and provide operational oversight as needed.
• Ensure all Program required CDRLs are completed and delivered on time.
• Grow the staffing business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, and upcoming projects and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and the Account Teams.
• Day-to-day management and leadership for our consultants placed on-site with customers:
• Manage resources placed on-site within our programs.
• Advocate and teach WWT resources and frameworks such as our core values, Integrated Leadership and Management, the WWT Platform, etc.
• Coach and mentor for career development.
• Regular meetings and communications.
• Recurring one-on-one’s with all reports.
• Partner with Talent Acquisition for identification and placement of qualified candidates.
• Status reporting and monitoring engagement health and financials.
• Technical and business support and be the escalation point for issues related to our consultant, their engagement and our customer.

Qualifications

• Bachelor’s Degree in Business or technical discipline.
• 3-5 years’ experience in supporting service opportunities in DoD.
• Strong knowledge in management of resources supporting diverse customer environments.
• Proven experience interacting with government customers and large service integrators.
• Prior experience managing IT engineering and technical staff in a government environment.
• Experience leading a geographically dispersed Team.
• Active Top Secret clearance.
• PMP preferred.

Requirements

• Preferred locations: STL.
• Salary range: $125,000.00 to $150,000.00 annually, based on various factors.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.