[Hiring] Facilitator – Technical Project Management @Chegg Inc.

Role Description

The Facilitator – Technical Project Management plays a critical role in delivering high-quality academic support and learning experiences to students enrolled in the Technical Project Management program. The Facilitator is responsible for conducting live instructional sessions, supporting students through on-demand tutoring and video explanations, performing quality assurance reviews, and actively contributing to learner engagement initiatives.

This role requires strong learner empathy, structured feedback capability, and the ability to simplify complex project management and technical concepts for beginner and intermediate learners. The Facilitator will collaborate closely with mentors and academic teams to improve delivery quality, strengthen curriculum effectiveness, and support newly onboarded experts (MNEs).

Candidates with a strong academic background and research orientation, or those currently pursuing a PhD in Engineering Management, Information Systems, Operations Management, Computer Science, or related disciplines, will be given preference.

Qualifications

• Minimum 4+ years of industry and/or teaching experience in Technical Project Management, IT Project Management, or Software Delivery Management
• Strong track record of delivering technical projects end to end, from initiation to closure
• Preference for candidates currently pursuing a PhD in Engineering Management, Information Systems, Operations Management, Computer Science, or related domains
• Bachelor's or Master's degree in Engineering / Technology / Management / related disciplines preferred
• Prior experience in EdTech, mentoring, or online instruction is an added advantage
• Strong communication skills with the ability to teach US-based learners
• Experience conducting sessions using Zoom or similar virtual learning platforms
• Strong grasp of modern project management tools and workflows
• Ability to provide structured, actionable learner feedback
• Ability to mentor junior experts and contribute to academic quality improvement initiatives

Requirements

• Perform all core academic support activities, including:
  • Live Lessons
  • Weekly Video Tutoring
  • On-Demand Tutoring Support
  • QA Review
• Maintain a minimum QA score of 80% or above across all assigned activities
• Deliver high-quality responses aligned with academic standards during live support interactions
• Review mentor session content based on updated internal guidelines
• Provide structured feedback on externally sourced academic content across all difficulty levels
• Support students through on-demand video explanations
• Conduct interactive Q&A sessions to enhance conceptual clarity
• Participate in community engagement initiatives to support learner success
• Identify learner knowledge gaps and escalate insights to Leads
• Train and mentor MNEs during their first 90 days of onboarding
• Provide continuous process support to MNEs in their day-to-day academic activities
• Collaborate with mentors and academic teams to strengthen delivery quality
• Suggest improvements to:
  • Activity guidelines
  • Internal processes
  • Learning workflows
• Contribute recommendations for curriculum updates and new course additions aligned with market demand
• Monitor incoming academic workload and recommend shift redistribution when required
• Prepare contribution reports on:
  • SME academic effectiveness
  • Live support engagement quality
• Curate emerging tools, methodologies, and technologies relevant to Technical Project Management programs

Secondary Responsibilities

• Evaluate video support interactions, live lesson delivery quality, and on-demand tutoring responses as per defined QA standards
• Present structured insights and recommendations to support process improvement initiatives and academic delivery effectiveness
• Assist in strengthening instructional delivery frameworks, learner engagement strategies, and overall academic support quality across facilitator activities
• Support curriculum alignment with evolving industry project management practices and hiring expectations
• Assist in identifying opportunities to improve overall learner experience across the program

Subject Expertise Requirements – Technical Project Management

• Project Management Foundations
  • Project lifecycle (initiation, planning, execution, monitoring, closure)
  • Agile, Scrum, Kanban, Waterfall, and hybrid delivery methodologies
  • Scope, schedule, cost, and resource management
  • Work breakdown structures (WBS), estimation techniques, and Gantt/timeline planning
  • Dependency mapping and critical path method (CPM)
  • Stakeholder identification, engagement, and communication planning
  • Project charter, requirements gathering, and acceptance criteria
  • Release and deployment planning
• Technical Acumen
  • Software development lifecycle (SDLC) and DevOps/CI-CD fundamentals
  • System architecture basics (APIs, databases, microservices, cloud)
  • Technical trade-off analysis and technical debt management
  • Cloud and infrastructure fundamentals (AWS / Azure / GCP)
  • Testing and QA processes (UAT, regression, release readiness)
  • Security, privacy, and compliance considerations
  • Incident management and postmortems
• Tools & Platforms
  • Jira
  • Confluence
  • MS Project / Asana / Smartsheet / Trello (good to have)
  • Miro / Lucidchart (collaboration and diagramming tools)
  • Dashboards and reporting tools (e.g., Tableau, Power BI)
  • Basic SQL or data querying (good to have)
• Risk, Metrics & Governance
  • Risk identification, assessment, and mitigation planning (RAID logs)
  • Project health metrics, KPIs, and status reporting
  • Velocity, burndown/burnup charts, and earned value management (EVM)
  • Change control and escalation processes
  • Retrospectives and lessons learned
• Bonus Skills (Preferred)
  • Exposure to PMP, CAPM, PRINCE2, CSM, PSM, or equivalent certifications
  • Scaled Agile frameworks (SAFe) and multi-project coordination
  • Distributed and cross-functional team leadership
  • Vendor and contract management
  • Budgeting and resource forecasting
  • Project management office (PMO) practices and templates

Education Requirements

• B.E. / B.Tech / MBA / M.Tech / BSc / MSc or equivalent qualification
• Certification in Project Management, Agile, or Technical Project Management (PMP, CAPM, CSM, PRINCE2, etc.) preferred
• Minimum 15 years of full-time education

Key Competencies

• Strong learner empathy
• Structured feedback ability
• Project plan and case study critique skills
• Capstone project evaluation capability
• Communication clarity for live instruction
• Ability to explain technical concepts to non-technical learners
• Collaboration with mentors and SMEs
• Continuous learning mindset