[Hiring] Delivery Program Manager @Docker

Role Description

Docker’s Professional Services team partners with customers to turn AI and cloud-native deployments into working production outcomes. We are looking for a technically fluent Delivery Program Manager to operate delivery engagements. You will be embedded as an overlay alongside technical sales, solution architects, forward deployed engineers, and delivery partners, translating customers’ technical and business requirements into scoped service engagements and managing them through delivery.

You will be both builder and operator:

• Designing repeatable service offerings where none exist today.
• Willing to roll up your sleeves to scope a detailed Statement of Work or unblock a stuck engagement.

If you thrive in ambiguity, love building order from chaos, and operate with high autonomy and low ego, this role is for you.

What You'll Own

• Delivery operations:
  • Operationalize the end-to-end engagement lifecycle, from scoping and kickoff through delivery, handoff, and retrospectives.
  • Directly manage customer engagements: plan, run governance cadences, track milestones, manage risks and dependencies, and escalations.
  • Review technical assumptions in scopes and SOWs with solution architects.
  • Own customer readiness and handoff: environment prerequisites, acceptance criteria, and clean transition to Support and Technical Account Managers.
• Offerings and reusable assets:
  • Partner with solution architects to create reusable delivery assets: playbooks, runbooks, statement of work templates, reference architectures, and onboarding workshops/guides.
  • Turn repeatable customer patterns into packaged, fixed-scope offerings with defined outcomes, durations, and pricing inputs.
  • Build and maintain the sales-cycle engagement model and intake process for when and how Services are engaged across sales stages.
• Governance, tooling, and metrics:
  • Build the program management and governance infrastructure: intake frameworks, capacity planning models, risk registers, delivery dashboards, and milestone tracking.
  • Define and report delivery KPIs: on-time delivery, utilization, engagement margin, customer satisfaction.
  • Own SOW amendment and change-order processes.
  • Partner with Legal on SOW frameworks and language.

Qualifications

• 8+ years of experience in technical program management, professional services, forward deployed engineering services or equivalent cross-functional roles.
• Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering implementation, migration, or adoption engagements to enterprise customers.
• Demonstrated experience building programs, processes, or practices from scratch.
• Strong technical fluency: comfortable participating in systems architecture discussions, understanding system dependencies.
• Strong structured problem solving, facilitation, and systems thinking.
• Experience with Professional Services tooling and business systems (e.g., Salesforce, NetSuite, PSA tools).
• Exceptional written and verbal communicator able to produce executive-grade program readouts and customer-facing documentation alike.
• High degree of personal accountability; comfortable owning ambiguous problems with limited oversight.

Preferred Qualifications

• Professional services, consulting, or delivery experience at an infrastructure software vendor or systems integrator.
• Experience self-serving data and analytics (Looker, Tableau, or similar) to build performance reporting.
• Prior experience scaling a Professional Services or delivery organization or a support services operation through a growth or transformation phase.
• Experience building engagements with third-party partners and system integrators within professional services delivery models.

Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
• Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• Home office support – Set up your workspace for comfort and success.
• Technology stipend – Equivalent to US$100 net per month to help support your work.
• Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
• Parental leave – 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
• Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
• Docker swag – Because representing the whale never gets old.

Company Description

Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.