[Hiring] Head of Engagement Management @Grok Global

Role Description

Join Grok Global Services as Head of Engagement Management, delivering a consistent, supportive experience for Grok’s Program Officers worldwide.

As Head of Engagement Management, you will provide functional leadership to our global team of Engagement Managers and shape the future of the function. Bring your ideas and experience to build their confidence, capability and effectiveness as managers, enabling them to help Program Officers thrive and deliver high-quality, impactful work for the universities they represent.

Working across Grok's management team, you will turn that ambition into action:

• Coaching Engagement Managers
• Establishing and maintaining effective frameworks, processes and standards
• Driving improvements in the support Program Officers receive

You will combine global perspective with practical leadership, creating consistency across markets while responding to the people and circumstances that make each one different.

Qualifications

• Bachelor’s degree required
• Master’s degree preferred
• Demonstrated leadership experience in international higher education, professional services or a related sector
• Strong understanding of universities’ international activity and the realities of representing institutions overseas
• Experience leading managers or overseeing teams across multiple countries or regions
• Strong track record in people management, staff wellbeing and supporting effective performance
• Experience coaching managers and handling complex or sensitive staff matters with discretion and sound judgement
• Demonstrated ability to establish and maintain practical processes and standards
• Ability to lead within a matrix structure, build relationships and influence colleagues and senior stakeholders
• Strong commercial and operational judgement
• High levels of cultural awareness, adaptability and interpersonal effectiveness

Requirements

• Establish and maintain common frameworks, processes and standards for Engagement Management across markets
• Work with regional leaders to ensure these standards are understood, applied consistently and remain practical
• Assess the effectiveness of the function through Program Officer feedback
• Balance global consistency with local circumstances, client expectations and the requirements of individual roles
• Ensure Engagement Managers provide an approachable and reliable source of guidance and support for Program Officers
• Promote a working environment in which Program Officers feel comfortable raising concerns and seeking assistance
• Provide senior guidance to managers on complex or sensitive matters
• Partner with Client Success and regional leaders to resolve matters affecting Program Officer effectiveness or service quality
• Encourage managers to share experience and effective practice across countries
• Build alignment and accountability within a matrix structure

Benefits

• Work in a collaborative and mission-driven culture
• Join a team that celebrates wins and supports each other
• Opportunity for remote work worldwide
• Hybrid work arrangement for candidates in countries with established local entities