[Hiring] Engagement Manager @Domino Data Lab

Role Description

Own the customer program end-to-end: from contract signature through expansion. You're accountable for outcomes, not activities, and every engagement you lead has a single owner (you), clear milestones, and a cadence that keeps everyone (internally and externally) moving as the program manager.

• Partner with account team to ensure every engagement is scoped to be delivered with excellence, bridging what is sold with what can be executed.
• Direct the delivery pod (our Forward Deployed Engineers and Integration & Architecture teams) for customer engagements.
• Put capacity where it creates the most value and keep programs on track across milestones, stakeholder communication, and account health.
• Earn trust at every level: from C-suite sponsors to the data scientists running models in production.
• Lead the room in solutioning conversations: connect how Domino builds, scales, and governs AI to the outcomes customer leadership actually cares about.
• Make adoption real: drive rollout, enablement, and change management so what your team ships gets used, not shelved.
• Turn customer engagements into growth in partnership with customer success and sales — proactively uncovering new use cases and expansion opportunities.
• Be the customer's voice inside Domino: convert field intelligence into product feedback, escalations, and commercial signals that make the broader team smarter.

Qualifications

• 4–8 years in an enterprise customer-facing discipline: implementations, consulting, technical program management, or product.
• Background in life sciences where reproducibility, auditability, and compliance are non-negotiable is a meaningful advantage.
• Comfortable owning the what, not just the when: you can reshape a customer's ask into the right solution, even when that means pushing back on the original scope.
• You move before the problem is fully formed: comfortable when the customer can't yet articulate what's wrong and treating ambiguity as the starting point.
• You turn unstructured executive conversations into executable plans: connecting model development, deployment, and governance without losing what actually matters.
• You know enough about how enterprise data science teams build, scale, and govern models to ask the right questions before the customer knows they need to answer them.
• Real delivery ownership across full cycles, not coordination.
• Technically fluent across software architecture, predictive modeling, and agentic systems: able to get hands-on when it matters and learn new domains fast.
• Solutions-oriented by default: escalate with a recommendation, not just a problem, and reach for AI to do all of it faster and better.

Benefits

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success.
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work.
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.