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Senior Product Manager, Customer Service @Binance

[Hiring] Senior Product Manager, Customer Service @Binance

Mar 28, 2025 - Binance is hiring a remote Senior Product Manager, Customer Service. đź’¸ Salary: competitive salary and company benefits. đź“ŤLocation: Singapore.

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Role Description

The Central Product Team at Binance is where innovation meets user experience. We're shaping the core platforms and services that support Binance’s global ecosystem, optimizing user interactions, and enhancing operational efficiency. If you're passionate about building scalable, secure solutions that drive crypto adoption, join us and be part of a team that's redefining the digital asset experience.

  • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
  • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
  • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
  • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
  • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
  • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Qualifications

  • 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
  • Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
  • Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
  • Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
  • Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.

Requirements

  • Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk.
  • Background in regulated industries or compliance-related projects.
  • Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.

Benefits

  • Shape the future with the world’s leading blockchain ecosystem.
  • Collaborate with world-class talent in a user-centric global organization with a flat structure.
  • Tackle unique, fast-paced projects with autonomy in an innovative environment.
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
  • Competitive salary and company benefits.
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

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đź“Ť Be aware of the location restriction for this remote position: Singapore
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Product
Senior Product Manager, Customer Service @Binance
Product
Salary đź’¸ competitive salary and company benefits
Remote Location
Singapore
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 54,595 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Singapore
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Product Manager, Customer Service Apply for this position Unlock 54,595 Remote Jobs
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