[Hiring] Senior Product Manager @HEALTHSTREAM INC

Role Description

The Sr. Product Manager is part of a team responsible for a product family serving academic institutions and reports to the product management leader. This role is built for a product management partner with lived experience in higher education administration — someone who has sat in the Dean's or Associate Dean's chair, run a nursing or allied health program, and felt the day-to-day friction of managing clinical placements, compliance, and student outcomes firsthand.

The Product Manager supports and grows products throughout their life cycle, working in a matrix environment across multiple internal departments, interfacing with academic customers, and researching and identifying options to improve the product.

Key Responsibilities:

• You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
• Create, contribute to, and manage the strategy and roadmap for one or more products or functional areas serving academic institutions and their clinical/experiential education programs.
• Understand the market, target customers, buyers, and users of the product — Deans, Associate Deans, program directors, clinical coordinators, faculty, and students — through direct research and lived experience.
• Bring first-hand credibility with academic leadership to product discovery, grounded in real experience managing clinical placements, accreditation compliance, and program operations.
• Create confidence, clarity, and customer connection of product initiatives to all internal stakeholders.
• Be an expert on how the product functionally works and be able to effectively demo, train, and explain capabilities to internal stakeholders and academic customers.
• On an ongoing basis, focus efforts to deliver on the product roadmap, balancing long-term vision and time-to-market pressures with design and development.
• Perform product discovery and research with design and development to determine and define product solutions, enhancements, and optimizations that address academic institutions' clinical placement, compliance, and accreditation needs.
• Effectively collaborate and communicate with Design, Development, and QA teams on product requirements determined in product discovery, moving them into delivery via user stories.
• Prioritize epics and stories for one or more scrum teams and organize releases.
• Work with support to prioritize and resolve product issues while ensuring delivery against the product roadmap.
• Report on key performance indicators of products as well as supporting metrics for usage and engagement among academic institution customers.
• Use data effectively to drive a comprehensive understanding of the academic customer and product to ensure that all aspects of the product experience are world class.
• Manage team resource needs, risks, issues, project scope, and contingency plans, while escalating to leadership when appropriate.
• Work effectively with all internal stakeholders in the support, operations, and new releases for product success.
• Drive greater ecosystem value by creating offerings that are integrated with hStream's platform services and add value for hStream customers.

Qualifications

• Bachelor's degree required; Master's degree or terminal degree (e.g., EdD, PhD, DNP) in nursing, allied health, education, or a related field strongly preferred.
• 7+ years of progressive leadership experience in higher education administration, ideally including service as an Associate Dean, Dean, Program Director, or Department Chair within a nursing, allied health, or other health science program.
• Direct, hands-on experience managing clinical or experiential education — placements, preceptor/site relationships, competency validation, and compliance tracking — from the academic institution's side of the table.
• Working knowledge of accreditation standards and processes relevant to health science education (e.g., CCNE, ACEN, CAAHEP, ACOTE, or comparable bodies).
• Some background working with or evaluating academic and clinical education software — as a champion, evaluator, or implementation lead is highly valued; deep technical or coding experience is not required.
• Prior experience as a product manager, product owner, or subject-matter-expert consultant to an EdTech or health science software company is a plus, but not required.
• Familiarity with software development lifecycle, agile principles, project management, and user experience design methods, or a demonstrated willingness and aptitude to learn them quickly.

Requirements

• Excellent written, verbal, and presentation skills, particularly when engaging with academic leadership, faculty, and administrators.
• Credibility and comfort speaking peer-to-peer with Deans, Associate Deans, program directors, and clinical coordinators about their operational and compliance challenges.
• Ability to translate academic and clinical education operational needs into clear, actionable product requirements for engineering and design teams.
• Successfully uses technical applications for business purposes (Salesforce, Microsoft, Power BI) or demonstrates the aptitude to quickly become proficient.
• Collaborative/ownership mentality, willing to lead through ambiguity and own performance.
• Comfort partnering with prototyping tools (e.g., InVision, Figma, Balsamiq) or willingness to learn.
• Communication & Positive Presence – listening attentively and respectfully; expressing thoughts and ideas effectively and concisely, both verbally and in writing; exhibiting a pleasant attitude.
• Collaboration – cooperating and working effectively with others in the pursuit of common goals.
• Critical Thinking – using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives.
• Adaptability – being flexible and continuing to function effectively during times of change.
• Continuous Improvement – keeping an open mind; seeking new ideas and ways of doing things in order to streamline processes and increase customer satisfaction.
• Work Ethic – setting high standards for one's work; taking care to ensure all aspects of work are completed accurately.
• Customer Service – treating academic customers with a high level of respect and taking action to meet or exceed expectations and resolve problems.

Benefits

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement