[Hiring] Staff ISTS Product @CVS Health

Role Description

The Staff ISTS Product, Developer Experience role is a senior individual contributor responsible for product strategy, roadmap and backlog direction, technical alignment, measurable outcomes, and organizational adoption for CVS Health’s Enterprise Observability Platform (EOP). Working in a highly collaborative, engineering-led environment, this role partners with senior engineering leaders, architects, platform and cloud teams, and internal development and operations communities to:

• Reduce friction in onboarding, instrumentation, telemetry use, and incident-response workflows.
• Improve platform adoption, reliability, and time to value.

This individual is expected to operate at the staff level, influencing across multiple teams and stakeholder groups without direct authority. They contribute as a high-trust product partner in an environment where engineering leads much of the technical direction, while raising the bar on product clarity, prioritization, validation, communication, and execution discipline.

EOP is a managed, OpenTelemetry-native platform that enables teams to collect, access, query, visualize, and alert on logs, metrics, and traces across enterprise environments. The Product Manager owns the product experience, adoption strategy, prioritization, and measurable outcomes—not the hands-on implementation or administration of observability infrastructure.

Primary Duties and Responsibilities

• Backlog Ownership and Roadmap Strategy (20%):
  • Oversees backlog direction across multiple teams or a significant product domain.
  • Shapes long-term roadmap direction through thoughtful prioritization.
  • Simplifies complex initiatives into clear, executable work.
  • Communicates backlog direction and sequencing decisions clearly to stakeholders.
  • Prioritizes capabilities and improvements across platform onboarding, instrumentation, and ingestion journeys.
• Stakeholder Alignment with Engineering (20%):
  • Aligns multiple teams and stakeholder groups around product vision, priorities, and execution plans.
  • Partners closely with senior engineering leadership to co-create strategies.
  • Serves as a point of escalation when priorities shift or alignment gaps emerge.
  • Communicates technical implications, tradeoffs, and product needs clearly.
• Technical Fluency and Platform Partnership (15%):
  • Engages deeply in technical discussions with senior engineers and architects.
  • Brings a product perspective to OpenTelemetry-based instrumentation and ingestion.
  • Helps shape technical initiatives that unlock new product capabilities.
• Execution, Delivery, and Operating Scale (15%):
  • Drives strong execution across multiple initiatives.
  • Makes timely, high-judgment decisions to keep work moving.
  • Defines product-level readiness, rollout, dependency, and adoption criteria.
• Customer Empathy and Validation (10%):
  • Serves as a strong advocate for application developers and operational users.
  • Evaluates the full journey from discovery and onboarding through ongoing use.
  • Uses user insight and feedback loops to validate direction and refine priorities.
• Strategic Influence and Product Evangelism (10%):
  • Contributes meaningfully to the vision and strategy for the product domain.
  • Builds awareness, understanding, and adoption of EOP through strong product communication.
  • Ensures the product narrative is accessible to both technical and leadership audiences.
• Sustainability and Compliance (10%):
  • Partners with Engineering, Security, Compliance, Legal, and Infrastructure stakeholders.
  • Supports the adoption of reusable frameworks and planning practices.
  • Helps ensure the capabilities under their purview are managed responsibly.

Qualifications

• 8+ years of experience in Product Management, Technical Product Management, or a closely related product role.
• 7+ years of demonstrated experience defining product strategy, outcomes, roadmaps, and backlog priorities.
• 7+ years of experience partnering with senior engineers and architects in agile or iterative development environments.
• 7+ years of experience conducting discovery with technical users and business stakeholders.
• 7+ years of experience defining and using product and operational measures.
• 7+ years of experience of strong written, verbal, and visual communication skills.
• 7+ years of experience demonstrated ability to operate effectively as a senior individual contributor.

Preferred Skills

• Experience working in an engineering-led environment.
• Experience aligning multiple teams or stakeholder groups around shared product strategy.
• Experience using developer-centric, operational, or product metrics.
• Experience improving planning, release, prioritization, or cross-team operating processes.
• Experience working with enterprise-scale engineering organizations.
• Healthcare, PBM, or enterprise technology experience is a plus.

Personal Attributes

• Operates with strong judgment, consistency, and strategic clarity in ambiguous environments.
• Brings a collaborative and supportive posture to an engineering-led environment.
• Builds trust across organizational boundaries through preparation, transparency, and follow-through.
• Comfortable engaging deeply in technical discussions.
• Balances innovation with practical risk management and long-term sustainability.
• Holds a high bar for product quality, execution discipline, and organizational accountability.
• Understands that strong product leadership in DevEx requires influence, validation, enablement, and adoption thinking.

Education

• Bachelor’s degree in Business, Technology, Computer Science, Engineering, or equivalent work experience.
• Master’s degree is preferred and/or Certified Product Manager (CPM), Certified Scrum Product Owner are preferred.

Pay Range

The typical pay range for this role is: $130,295.00 - $260,590.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.