[Hiring] Senior Product Manager @The Descartes

Role Description

We’re hiring a Senior Product Manager to own a core product area within the Warehouse Management value stream of our eCommerce portfolio. Our WMS serves third-party logistics providers, brands, and retailers whose operations depend on our software every hour of every day, receiving, inventory, picking, packing, shipping, and billing, often for many clients inside a single warehouse. This is a senior individual contributor role with high expectations. You’ll own outcomes, not a backlog: deciding which problems are worth solving, validating them directly with customers, and driving delivery with Engineering through to measurable business results. The WMS business was recently acquired by Descartes, so you’ll also help shape how it connects to the rest of our portfolio; order and inventory management, shipping, and transportation.

What You’ll Do

• Own Your Product Area and Its Outcomes
  • Define and communicate a focused strategy and roadmap for your product area, tied to clear business objectives and customer outcomes.
  • Be accountable for results of adoption, retention, revenue, and operational efficiency.
  • Know your numbers: revenue, growth, usage, churn drivers, and where the product wins and loses against competitors.
  • Prioritize with discipline and be clear about what we will not build, and why.
• Lead Discovery
  • Spend real time with customers; on calls and on warehouse floors to understand the problems behind the requests.
  • Validate problems before committing to solutions, using interviews, usage data, prototypes, and experiments.
  • Turn ambiguous, messy problems into structured, actionable plans.
• Drive Execution with Engineering
  • Partner closely with Engineering to deliver complete solutions workflows, edge cases, integrations, and performance at scale.
  • Go deep enough technically to understand the architecture, APIs, and data model, and make sound tradeoffs with engineers.
  • Balance roadmap work, technical investment, and customer commitments; remove blockers and keep scope disciplined.
• Build with AI
  • Use AI tools daily to move faster in discovery, analysis, specs, and prototyping.
  • Identify and deliver AI-driven capabilities that create real value for warehouse operators and know where AI doesn’t belong.
• Shape the Commercial Side
  • Contribute to pricing, packaging, positioning, and upsell decisions, grounded in customer value and financial impact.
  • Build the business case for investments using market insight, customer evidence, and financial models.
  • Partner with Sales, Marketing, Customer Success, and Professional Services on launches, enablement, and competitive positioning.
  • Stay ahead of the market – competitors, customer expectations, and emerging technology in fulfillment and logistics.
• Connect the Portfolio and Lead Without Authority
  • Work with Product Managers across Descartes to identify integration and partnership opportunities so our products work as a connected suite.
  • Help bring the acquired WMS business into Descartes’ operating model without losing what made it successful.
  • Earn trust with executives and cross-functional partners through clear communication, sound judgment, and data.
  • Mentor other PMs and help raise the bar for product practice across the team.

Qualifications

• 5+ years of product management experience in B2B SaaS, owning products through discovery, delivery, and iteration.
• Experience in warehouse management, fulfillment, 3PL, order management, inventory, shipping, or logistics software strongly preferred.
• A track record of delivering business outcomes, not just features – and you can describe them in numbers.
• High agency: you take initiative, create momentum, and own outcomes end to end without waiting to be asked.
• Strong, hands-on discovery skills with direct customer exposure.
• Technically fluent and comfortable in complex, multi-system, integration-heavy environments; a technical background is a plus.
• Commercially fluent – you understand pricing, packaging, unit economics, and how your product makes money.
• A daily, hands-on user of AI tools, with a point of view on how AI should shape both the product and the way product teams work.
• Clear, concise communicator who brings structure to ambiguity and adapts to technical and non-technical audiences.
• Early signs of leadership – mentoring others, leading cross-functional initiatives, or influencing decisions above your level.
• Willing to travel periodically to customer sites, warehouses, and team locations.

What We Value

• Intellectual Curiosity: You don’t just accept the problem; you unpack it. You ask the second and third questions. You seek to understand, then act.
• Bias for Ownership: You step into gaps, drive clarity, and take accountability for the result; not just the process.
• Customer Empathy: You treat the customer’s problem like your own. You test assumptions and listen with the intent to solve.
• Product Rigor: You know the difference between a roadmap and a strategy. You demand high-quality thinking and bring data to decisions.
• Team-First: You make the people around you better. You share credit, own misses, and help others raise their game.

Location

This is a remote opportunity open to individuals who are legally entitled to work in Canada or the United States (with 10–20% travel across North America).

Salary Range

$120,000 - $150,000 USD annually. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.