[Hiring] Senior People Business Partner @Talkdesk

Role Description

Talkdesk is seeking a highly strategic, high-autonomy Senior People Business Partner to drive the organizational health, talent strategy, and commercial scale of our Go-to-Market (GTM) organization, focusing specifically on Sales and Marketing.

Operating within our regional PBP model, you will partner directly with VP-and-below leaders across:

• Enterprise Sales
• Inside Sales
• Channel Sales
• Field Marketing
• Brand
• Marketing Operations

Your mission is to align people strategy with aggressive revenue and growth targets, building a high-performing, agile commercial organization. This is a high-visibility, high-impact role for an experienced HR practitioner who thrives in a fast-paced, quota-driven environment and can flex seamlessly between strategic coaching and execution.

Qualifications

• 8+ years of progressive HR/People Business Partner experience, with a strong preference for direct support of high-performing Sales, Marketing, or broader GTM functions.
• Demonstrated experience operating at a senior level, successfully advising VP and above stakeholders in a fast-paced, matrixed commercial setting.
• Strong working knowledge of global employment laws (US required; EMEA/APAC exposure highly valued).
• Robust understanding of sales compensation, variable commission structures, and incentive design.
• Proven experience with organizational design, capacity planning, and scaling sales/marketing teams.
• Experience leading large-scale cultural or technological change, with an enthusiasm for AI-driven transformation.
• Experience working within a CCaaS, SaaS, or high-growth tech environment.
• Familiarity with modern HRIS and People tools (e.g., Workday, Greenhouse, Deel, Okta).
• Exceptional business acumen, absolute discretion, strong executive presence, and the ability to translate complex People metrics into clear business actions.

Requirements

• Act as the primary People Business Partner for our AMER Sales and Marketing organizations, building strong, consultative relationships with VP-level commercial leaders.
• Provide guidance on sales and marketing organizational design, including optimizing territory coverage models, spans of control, marketing team structures, and capacity planning.
• Partner with Sales Operations and Total Rewards to advise on sales compensation structures, commission dynamics, merit cycles, promotions, and strategic offer construction for highly competitive GTM talent.
• Partner with Recruiting to execute aggressive headcount planning, build robust talent pipelines, and refine role scoping to attract top-tier commercial talent.
• Champion Talkdesk's AI Fluency competency framework within Sales and Marketing, embedding AI expectations into core sales methodologies, marketing competencies, and calibration conversations.
• Serve as a change agent helping Sales and Marketing teams adopt AI-first ways of working (e.g., AI-assisted lead gen, automated sales prospecting, and AI-driven content generation).
• Partner with sales and marketing managers to coach employees toward Practitioner, Builder, and Strategist-level AI fluency, designing targeted performance plans where necessary.
• Lead localized mid-year and annual review cycles, ensuring performance ratings, sales quotas, and AI fluency benchmarks are calibrated fairly and consistently.
• Coach sales and marketing managers on navigating high-pressure performance dynamics, managing PIP processes, and structuring clear career progression paths.
• Drive targeted retention and engagement strategies for high-performing, high-potential (HiPo) commercial talent, using data from engagement surveys to build leadership action plans.
• Collaborate with the broader regional PBP team (Americas, EMEA, APAC/Philippines) to ensure global consistency across our international commercial offices and navigate multi-jurisdictional sales employment structures.

Benefits

• Base Pay: $115,000 - $175,000
• Long term incentives in the form of equity and short term incentives of either bonus or commission.
• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan.
• Paid Time Off: Uncapped paid time off program for exempt employees; accrual-based program for non-exempt employees.
• Paid Holidays: 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off; non-exempt sick leave follows accrual standards.