[Hiring] Senior Product Manager @Userlane

Role Description

Own Application Intelligence at Userlane. You'll shape what we build across App Discovery, HEART Analytics and Portfolio Overview to help enterprise CIOs and IT leaders see where software spending delivers value and where it creates waste. You'll work on opportunities such as:

• Defining metrics that hold up: Own the methodology behind our HEART Analytics, deciding what each score measures, how it's calculated, and how it stays credible when data is incomplete.
• Delivering outcome-linked metrics: Connect usage data to business outcomes like cost savings, efficiency and compliance risk that enterprise executives can take action on.
• Building for time-poor executives: Design analytics that bring insights to leaders and answers "what should I do?" not just "what happened?".
• Connecting fragmented data sources: Define the integration strategy to combine Userlane behavioural data with cost data from SAM tools, license data from IT asset management and employee data from HR systems.
• Transforming insights into action: Define what turns raw usage data into insights that drive action, not just dashboards people look at once.
• AI adoption governance: Extend analytics to measure how AI assistants and agents affect productivity, cost and ROI.

Qualifications

• 5+ years of product management experience on data/analytics products within a modern product organisation.
• Defined a metrics methodology, scoring system or measurement framework that others build on.
• Comfortable reasoning about why one calculation approach produces misleading results in a specific scenario.
• Start with the business question, not the data.
• Ability to hold ground and engage with technically strong colleagues and leaders.
• Capable of holding credible conversations with data engineers and data scientists.
• Experience in enterprise B2B (not B2C product analytics); healthcare experience is a strong plus.
• Ability to figure out what works by talking to customers and observing product usage.
• Capable of explaining concepts to engineers, salespeople, support agents, and CEOs alike.
• Fluent in English (spoken and written).

Benefits

• A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries.
• Part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems.
• Work directly with our VP Product to shape our 2026-2030 strategy as we expand into new sectors.
• Userlane is among the global leaders in the rapidly growing Digital Adoption industry.
• Expect weekly 121s, a personalised skills assessment and development plan, on-the-job coaching, and budget for events and training.
• Flexible benefits related to savings and security, health and well-being, and lifestyle and leisure.