[Hiring] Senior Director, Product Management @Solera

Role Description

AutoPoint is how thousands of dealerships stay connected to their customers between visits. Today that means On Demand and Journey, proven owner marketing programs that drive service revenue and retention. Tomorrow it means a modern, omni-channel dealer marketing platform that follows the customer across the full relationship, from first lead through sale, service, and repurchase.

As Senior Director, Product Management for Dealer Marketing Solutions, you will own both. You will run and grow the current business while discovering, defining, and delivering the platform that replaces it. This is a hands-on product management role: customer discovery, problem definition, requirements, prioritization, and the discipline to say no. You will work shoulder to shoulder with development and marketing operations, and you will pull the AutoPoint roadmap across the entire Dealer Solutions portfolio so dealers get one connected customer experience from lead marketing to sales marketing to service marketing.

What You’ll Do

• Current Portfolio Ownership
  • Own the roadmap, performance, pricing, and customer outcomes for On Demand and Journey.
  • Manage the P&L for the dealer marketing portfolio, including program economics, campaign margin, and retention levers.
  • Protect and improve the running business while the next platform is being built.
  • Serve as the executive product point of contact for strategic dealer groups.
• Discovery and Customer Insight
  • Lead structured discovery with dealers, dealer groups, marketing agencies, and internal teams.
  • Spend meaningful time in dealerships observing marketing execution.
  • Size opportunities with data and build business cases for platform investment.
  • Establish an always-on voice of customer motion.
  • Maintain a rigorous view of the competitive landscape.
• Platform Definition and Roadmap
  • Define the target state for the next generation dealer marketing platform.
  • Write clear, testable product requirements and acceptance criteria.
  • Decide what carries forward, gets rebuilt, and what gets retired.
  • Define the migration path for existing On Demand and Journey dealers.
  • Define success metrics for every major release.
• Delivery with Development and Marketing Operations
  • Partner daily with engineering on scope and release sequencing.
  • Work directly with marketing operations on campaign execution realities.
  • Drive the operating cadence for the product.
  • Partner with sales and customer success to ensure every release lands with the field.
• Cross-Portfolio Customer 360
  • Work across the Dealer Solutions portfolio to unify the customer record.
  • Define data, identity, and consent requirements for one customer profile.
  • Collaborate with peer product leaders to build joint solutions.
  • Influence platform and data investment decisions.
• Leadership
  • Lead and mentor a team of product managers.
  • Report roadmap progress and financial performance to senior leadership.
  • Influence cross-functionally without direct authority.

Qualifications

• Bachelor's degree required; MBA preferred.
• 10+ years in product management within an Enterprise SaaS environment.
• Proven ownership of a marketing technology or customer engagement platform.
• Demonstrated track record taking a product from discovery through launch.
• Experience owning a product P&L including pricing and business case development.
• Automotive or dealership technology experience highly desirable.

Requirements

• Strong discovery craft: customer interviewing and opportunity sizing.
• Deep working knowledge of omni-channel campaign orchestration and marketing automation.
• Ability to write crisp requirements and make prioritization tradeoffs.
• Comfort with data models, integrations, and API concepts.
• Excellent executive communication skills.
• Business acumen with the ability to build financial models.
• High agency, self-starting mindset with comfort navigating ambiguity.

Desired Experience and Knowledge

• Experience shipping AI or machine learning capability into a customer-facing product.
• Understanding of how AI search and answer engines are changing customer acquisition.
• Familiarity with customer data platforms and consent frameworks.
• Fixed operations and service marketing experience.
• Experience with AI tools and rapid prototyping.

Company Description

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.