[Hiring] Senior Digital Product Enablement Analyst @First Citizens Bank

Role Description

This position can only be hired remotely in Texas. This position independently supports complex analytical and enablement initiatives across the digital product lifecycle. This role applies advanced professional judgment to evaluate product performance, operating models, and adoption outcomes, translating insights into actionable recommendations that improve scalability, execution consistency, and value realization.

Responsibilities

• Delivery Enablement (Build): Independently assess delivery performance, team operating models, and execution risks across multiple product teams. Analyze sprint, release, and throughput metrics to identify systemic issues and improvement opportunities. Recommend and support implementation of delivery standards, tooling enhancements, and process optimizations.
• Portfolio Management (Measure, Manage & Prioritize): Analyze portfolio level capacity, prioritization, and dependency trade-offs. Develop insights and recommendations to support roadmap alignment and investment decisions.
• Go To Market & Commercialization (Launch & Grow): Lead analytical components of launch readiness and post-launch performance reviews. Evaluate adoption, usage, and growth metrics and recommend enablement or product adjustments.
• Implementation & Change Enablement (Land the Change): Design and assess change enablement approaches, including training effectiveness and readiness metrics. Identify change risks and recommend mitigation strategies to support successful adoption.
• Operations & Service Enablement (Operate & Support): Analyze operational readiness, incident trends, and support model effectiveness. Recommend improvements to service enablement and support processes.
• Stakeholder Engagement: Act as a trusted analytical partner to Product, Technology, and Business stakeholders. Present findings, insights, and recommendations to cross-functional leaders.

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Digital product enablement, product operations, business or data analysis, Agile delivery, or related professional consulting work.
• Position Specific Skills: current contractor or contingent worker for First Citizens Bank
• Advanced product and portfolio analysis
• Enablement and operating model optimization

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .