[Hiring] Senior Product Manager @Upstart

Role Description

As a Senior Product Manager at Upstart, you will own the strategy and roadmap for your defined area of ownership within our software platform, Upstart Auto Finance. Your mandate is to turn initial adoption and activation into lasting engagement by building intuitive experiences that help dealership teams see value quickly and choose Upstart for every financing opportunity. You’ll work directly with dealers and partner across Engineering, Design, Analytics, Sales, Implementation, and Dealer Success to solve real workflow challenges and scale adoption across independent and franchise dealerships nationwide.

How you’ll make an impact

• Own the strategy and roadmap for dealer activation and engagement, translating customer needs and business goals into clear priorities, requirements, and launch plans.
• Build intuitive consumer and dealership workflow experiences that make Upstart a natural starting point for every financing transaction at a dealership.
• Identify, develop and build partnerships and integrations with others in the ecosystem to create further value for dealers within our product.
• Work directly with dealers and customer-facing teams to understand day-to-day challenges, identify barriers to adoption, and turn feedback into product improvements.
• Partner with Engineering, Design, and external providers to connect Upstart with the tools dealers already use, including customer relationship management and dealer management systems.
• Define and improve activation, repeat usage, and retention metrics, using quantitative analysis and qualitative insights to prioritize opportunities and measure results.

Qualifications

• 5+ years of product management experience building customer-facing software on teams that move quickly and stay close to customers.
• A proven track record of driving measurable improvement in activation and engagement with a product as it scales beyond initial product-market fit.
• Strong product sense, with experience defining and executing multi-quarter roadmaps and owning outcomes from discovery through launch and iteration.
• Demonstrated ability to simplify complex workflows into intuitive experiences that drive adoption and ongoing engagement.
• Ability to combine quantitative metrics and qualitative customer insights to make sound decisions, including when information is incomplete.
• Clear, persuasive communication and strong collaboration skills, with experience working directly with customers and aligning technical and business partners around priorities and tradeoffs.
• An ownership and growth mindset: comfortable navigating ambiguity, adapting to new information, and continuously improving the product and how your team works.

Requirements

• Experience building B2B software for small or medium-sized businesses, particularly tools used regularly as part of customers’ workflows.
• Experience with third-party integrations, fintech, lending, or B2B2C products.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only).
• Income protection benefits, including life insurance and disability coverage for added financial security.
• Paid time off, sick leave, and company holidays, in line with local requirements.
• Paid family and parental leave to support caregiving and major life moments (duration varies by country).
• Family-centered benefits to support fertility, parenthood, and caregiving needs.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you.
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
• Connection and community through team events, all-company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City.