[Hiring] Senior Associate, Strategic Growth Initiatives & GTM @DoorDash USA

Role Description

We're bringing SaaS products to market for our merchant partners targeted at:

• Helping them build deep, rich relationships with their customers.
• Surfacing their brand in a way that lands with potential customers.

Example: A reputation management platform. Think of it as a merchant's central command center for understanding and acting on what their customers are saying and then helping them do something about it.

Our products sit within the DoorDash Commerce Platform that serves enterprise restaurant brands, regional chains, and independent operators. You'll be working across multiple products at varying stages of maturity.

You’re excited about this opportunity because...

• This is as much a strategy role as it is an operations role.
• Examples of the types of problems you'll be tasked with owning or supporting upon joining the team:
• Iterate the sales playbook and product positioning.
• Figure out what messaging lands with different merchant segments — enterprise chains, mid-market regionals, independents. Test it. Iterate. Scale it.
• Run competitive positioning.
• Map the landscape, build the case for why merchants should buy this over alternatives (or over doing nothing).
• Sell directly to merchants through a consultative sales motion.
• Onboard merchants and design the onboarding experience.
• Shape the product by feeding quantitative data and qualitative feedback into the product roadmap.
• Work cross-functionally with Product, Engineering, Analytics, and Sales.

Qualifications

• You've brought a product to market before — or been close enough to the process that you know what it actually takes.
• You're genuinely curious about the product.
• You can sell effectively to decision makers.
• You're comfortable with ambiguity and managing context-switching.
• You use AI tools to give yourself leverage.
• You have a strong personality and build rapport easily.
• You'd rather go talk to an end customer than theorize about their needs.

Requirements

• Restaurant or food tech operators who've been close to the merchant experience.
• SaaS go-to-market roles, especially at early-stage or growth-stage companies.
• Startup operators who've worn multiple hats and built processes from scratch.
• Consultants who have built things, not just advised on them.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays, disability and basic life insurance.
• Family-forming assistance and a mental health program.