[Hiring] Product Specialist @Civica

Role Description

As a Product Specialist you will be commercially aware and customer focused acting as the domain expert across the organisation. You will support Product Management and enable Sales, Project Management, and Support teams with deep product, market and legislative/regulatory knowledge - ensuring our products meet the needs of our customers and are positioned accurately in pre-sales, implemented successfully in delivery, and supported effectively in live customer environments.

You will work closely with the Product Management team to translate legislation/regulation and consolidate customer feedback, historical requests, and market insights into a clear, structured view that informs future roadmap decisions. You will also maintain trusted relationships with key customers & industry bodies helping to ensure continuity and confidence in the product and our future direction of travel while influencing industry outcomes.

This role sits at the intersection of product, customers, and commercial delivery - focussed on being the go-to expert, translating product capabilities into real-world outcomes, and building internal confidence in how the product is sold, delivered, and supported.

Qualifications

• Proven experience as a Product Specialist, Associate Product Manager, Solutions Consultant, or similar role within a software or technology environment.
• Strong understanding of the product domain, market place and competitive landscape.
• Strong understanding of software products, product lifecycles, and how products are sold, delivered, and supported.
• Demonstrated ability to communicate product capabilities clearly in commercial, delivery, and support contexts.
• Experience working closely with Sales, Project Management, and Support teams in a customer‑facing environment.
• Strong analytical skills with the ability to synthesise customer feedback into structured, actionable insights.
• Experience delivering product training, demos, or enablement materials to internal stakeholders.
• Excellent communication and relationship‑management skills, with a confident and collaborative approach.
• Highly organised, proactive, and comfortable managing multiple stakeholders and priorities simultaneously.
• Customer-centric mindset with a strong sense of product ownership and accountability.

Requirements

• Act as the internal market domain expert, advising the Product Teams on legislative & regulatory requirements, emerging needs of customers and market drivers.
• Act as the internal product expert, advising the Sales team on product capabilities, limitations, and use cases to support pre-sales activities and commercial conversations.
• Provide product expertise to the Project Management team, advising on product capabilities, configuration options, and best-practice usage to support successful implementation and delivery outcomes.
• Partner with the Support team as required to resolve complex customer issues that demand deep product knowledge.
• Assist with the testing of new features, ensuring test acceptance criteria aligns with engineering and product.
• Maintain and steward relationships with core customers, acting as a trusted product contact.
• Consolidate, contextualise, and synthesise historical customer requests, feedback, and insights into clear themes and opportunities.
• Work closely with Product Managers, Technical Product Managers, Engineering, Sales, Projects, and Support to ensure shared understanding of product capabilities and customer needs across the organisation.
• Contribute to and maintain high-quality product documentation, FAQs, enablement materials, and internal guidance.

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.