[Hiring] Product Lead @Maze

Role Description

Maze customers need to reach the right participants and trust the quality of the people taking part in their studies. Recruitment is a critical part of research.

We’re looking for a Product Lead to own the recruitment and panel experience at Maze. You’ll set the product vision for how customers recruit and manage participants across Maze, working across unmoderated, moderated, AI-moderated, and future research experiences.

This is a highly cross-functional product area that sits at the intersection of product, operations, and our panel partner ecosystem. You’ll work in a trio with Engineering and Design while partnering closely with our Panel Operations team, GTM, Customer Success, Research Partners, and other product teams.

You’ll own the customer and participant experiences as well as the systems behind them, helping Maze deliver a recruitment experience that is high-quality, reliable, and able to scale with increasingly complex customer needs.

You’ll work on:

• Set the product vision and roadmap for recruitment and participant management across Maze.
• Improve participant quality by building stronger feedback loops, quality signals, filtering, and experiences that reduce confusion for participants.
• Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases.
• Understand panel performance and identify gaps in participant supply, quality, and fulfillment.
• Partner with Panel Operations to continuously improve the tools, workflows, and handoffs used to fulfill recruitment requests.
• Help evaluate and onboard new panel partners and determine where deeper integrations can improve quality, coverage, or efficiency.
• Develop smarter ways to route studies to the right participant supply based on customer and study needs.
• Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens.
• Partner with Sales, Customer Success, and Research Partners on customer needs, recruitment feasibility, packaging, adoption, and opportunities where recruitment capabilities can unlock deals.
• Define and measure success across participant quality, fulfillment, and the overall recruitment experience.

Qualifications

• You have experience as a Product Lead, or equivalent, owning complex product areas from strategy through execution.
• You’re comfortable working on products that span software, operations, and external partners rather than living entirely within a single product surface.
• You can turn messy, cross-functional problems into a clear product vision and an actionable roadmap.
• You’re comfortable getting close to operational workflows and using what you learn to make better product decisions.
• You have strong product judgment and are comfortable bringing a clear recommendation to the room, even when there isn’t a perfect answer.
• You’re experienced partnering closely with Engineering and Design while bringing stakeholders from across the business into your product process.
• You think in systems and look for scalable product solutions rather than one-off workarounds.
• You’re comfortable balancing customer experience, business needs, operational realities, and technical constraints.
• You thrive in an environment where you can move quickly, make decisions with imperfect information, and continuously learn from customers and internal teams.

Requirements

• Bonus points if you have experience with user research or research participant recruitment.
• Experience building products with a meaningful operational component.
• Marketplace or supply-and-demand product experience.
• Experience working with external partners, vendors, or integrations that are critical to the customer experience.
• Experience building products for enterprise customers with complex requirements.

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid.
• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources.
• Life and Disability Insurance, 100% of the team member premium paid.
• Flexible time off.
• Meaningful equity.
• Company retreats, fully paid for by Maze.
• New MacBook (laptop), paid for by Maze.
• Paid Family leave: 16 weeks for birth or adoptive parents.
• $500/month to be used for dependent health insurance coverage.
• $1,500 remote work setup fund to ensure you can set up a productive work space.
• Flexible work schedule where you manage your own working hours.
• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more.
• Virtual social engagements randomly throughout the year.
• SWAG, we have some really cool swag.
• Open, transparent culture that includes virtual coffee chats, bi-weekly all-hands meetings, and more.