[Hiring] Senior PM - Communications @Jane

Role Description

Hey, I'm Liam, Group PM for Communications at Jane. I'm a New Zealander who's called Vancouver home for over 8 years. Outside of work, you'll find me doing all the classic Pacific Northwest things: 50+ ski days a year, with the rest filled by hiking, biking, and beaches (a sign of my Kiwi roots). I've spent most of my career building communications products in healthcare, and the rest in marketing automation. I came to Jane for the chance to shape the future of Jane and healthcare communication, and nine months in, both the opportunity and my excitement have only grown.

This role exists because we have a roadmap that's about to get more ambitious. Today, a clinic can run nearly every part of their business in Jane, but many of the ways they communicate with patients still happen outside of it - and that's where you come in, shaping how we close that gap. While you'll contribute to some of our existing domains, like our Notifications Centre, your main focus will be on net new areas like new channels.

Jane's AI strategy builds on our mission to help the helpers, and most of our customers are solo practitioners who look to Jane to run as much of their clinic as possible. Communicating with patients and staying responsive is one of the biggest demands on their time, which puts Communications at ground zero for that strategy - and shaping how we help clinics stay on top of it will also be a core part of your role.

Our group is full of zero-to-one builders who are helping to shape the future of Jane and of healthcare, and you'll play a key role in that. You'll own a problem space end-to-end and take new products from idea to launch, but you won't be doing it alone - we've built a culture of collaboration where everyone, engineers included, helps shape the outcomes we focus on and the work that gets us there. If that sounds like your cup of tea, and you like to work hard, be kind, and have fun while you're at it, you'll be in great company - and I'd love to meet you.

Qualifications

• 5+ years of product management experience in a SaaS company, including taking a product from 0-to-1.
• Experience leading planning and strategy work, from shaping a longer-term vision for your space to breaking it into clear priorities.
• A track record of shipping products that made a clear difference for customers.
• Experience shipping AI-powered products and features that solve customer problems.
• Experience working with a broad group of partners and building alignment in a fast-moving environment.
• If you've worked in communications, healthcare, AI or adjacent spaces like marketing automation, built SMB or B2C products, or navigated a regulated environment, that's a plus, but not required to apply.

Requirements

• Own a problem space within Communication from discovery and customer research through to shipping and GTM commercialization.
• Collaborate closely with partners beyond the PM, designer and engineer trio, including support, product marketing and communications design.
• Work in the details, side by side with your engineers and designer.
• Shape how we leverage AI in Communications in support of our group's mission and Jane's.
• Partner with the design and engineering leads on your team to define the customer problems you're solving and the expected outcomes.
• Consistently solve problems that matter to our users, working backwards from each one to a right-sized solution.

Benefits

• Annual salary range of CAD $117,100 to CAD $182,900.
• Most new hires join at the accomplished stage, which for this role represents an annual salary of CAD $139,000.
• Regular career development conversations with your manager.
• Comprehensive benefits package.

Company Description

Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.

• We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities.
• More than 70,000 businesses run on Jane, which has 250,000+ practitioners interacting with our product on a daily basis.
• Our goal isn't just delivery - it's delight.