[Hiring] Associate Director, Digital Product Manager @Vantive

Role Description

The Associate Director, Product Management will lead the strategy, modernization, and ongoing evolution of the customer portal as a scalable digital product. This role is accountable for defining the product vision and roadmap, translating customer and business needs into prioritized outcomes, and guiding a cross-functional product team from discovery through delivery, adoption, measurement, and continuous improvement.

• Define and communicate the customer portal product vision, modernization strategy, value proposition, and multi-horizon roadmap in alignment with customer needs, enterprise priorities, and platform direction.
• Own product outcomes and lifecycle priorities across discovery, modernization, migration, launch, adoption, optimization, and sustainment.
• Identify and prioritize opportunities to simplify customer journeys, improve self-service, reduce friction, and create a consistent experience across portal capabilities and touchpoints.
• Develop business cases, value hypotheses, financial assumptions, and decision frameworks that support investment, sequencing, capacity, and long-range planning.
• Maintain a clear view of scope boundaries, dependencies, risks, trade-offs, and decisions, ensuring stakeholders understand what is being prioritized and why.

Qualifications

• Bachelor’s degree required; advanced degree such as an MBA preferred.
• 10+ years of progressive experience in digital product management, product strategy, customer experience, digital platforms, software, or related areas.
• 5+ years of experience leading change management and large-scale transformation initiatives.
• Proven experience defining product vision, strategy, roadmaps, discovery, prioritization, and translating business needs into executable product plans.
• Demonstrated experience modernizing customer-facing digital platforms, including migration, adoption, phased implementation, and legacy transition.
• Strong experience working across Product, Engineering, UX, Architecture, Data, and program leadership in agile/product operating models.
• Strong analytical, executive communication, stakeholder management, and influencing skills within complex global organizations.
• Experience in healthcare, MedTech, digital health, life sciences, or another regulated industry strongly preferred.
• Experience with CRM, customer portals, identity/access, personalization, commerce/ordering, analytics, content management, and enterprise integrations is a plus.

Requirements

• Lead discovery with UX, research, analytics, Commercial, Customer Success, and regional partners to define problem statements, target users, desired outcomes, and measurable success criteria.
• Champion an accessible, intuitive, and consistent portal experience, with appropriate consideration for localization, market variation, and diverse customer workflows.
• Validate product concepts and assumptions with customers and internal users before significant investment, and incorporate learning into roadmap and release decisions.
• Ensure modernization efforts address both the visible customer experience and the underlying process, content, data, and support model required to sustain it.
• Define the phased modernization and migration approach, balancing customer value, technical risk, regulatory obligations, operational continuity, and speed to learning.
• Partner with technical leaders to shape platform capabilities that are scalable, maintainable, observable, and reusable across markets and customer segments.
• Lead cross-functional readiness for releases, including customer communications, support processes, training, content readiness, service transition, and escalation pathways.
• Establish governance mechanisms that support rapid decisions while maintaining traceability, risk management, and accountability in a regulated environment.

Benefits

• Comprehensive compensation and benefits packages for eligible roles.
• Medical, dental and vision coverage that start on day one.
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• 401(k) retirement savings plan with a robust set of investment options and financial education.
• Flexible Spending Accounts and educational assistance programs.
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
• Family and medical leaves of absence, and paid parental leave.
• Commuting benefits, Employee Discount Program, Employee Assistance Program (EAP), and childcare benefits.

Company Description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies.