[Hiring] Telecom Manager @Patriot Growth Insurance Services, LLC

Role Description

As Telecom Manager, you'll play a critical role in modernizing and scaling telecommunications services across a rapidly growing organization. This position leads the successful delivery of a major RingCentral migration while overseeing the transition of telecom circuits across approximately 170 independent agencies to a managed services provider.

You'll partner closely with agency stakeholders, telecommunications carriers, managed service providers, project managers, and internal technology teams to ensure seamless migrations, reliable operations, and exceptional end-user experiences. Your leadership will directly influence business continuity, operational efficiency, cost optimization, and the long-term success of Patriot's telecom strategy.

Work Arrangement: Remote-first role with occasional travel. Scheduled evening and weekend work is required to support migration activities and production cutovers.

How You'll Make an Impact

• Lead the execution of enterprise telecommunications initiatives, including RingCentral migration activities, circuit transitions, carrier coordination, and ongoing telecom operations.
• Manage the migration of telecom circuits across approximately 170 independent agencies, ensuring smooth planning, communication, implementation, and post-cutover support.
• Coordinate site readiness assessments, number porting, user migration planning, cutovers, issue resolution, and stabilization efforts to minimize business disruption.
• Govern relationships with telecom vendors and managed services providers, ensuring strong service delivery, contract compliance, escalation management, and performance outcomes.
• Standardize telecom inventories, operational controls, migration runbooks, service catalogs, and lifecycle processes to improve scalability and consistency.
• Partner with Finance, Procurement, Infrastructure, Security, Agency Operations, and the PMO to improve cost visibility, resource planning, migration readiness, and operational performance.

Qualifications

• A proactive problem solver who remains calm and organized while managing complex migration activities and competing priorities.
• Skilled at building productive relationships across technical teams, agency leadership, external vendors, carriers, and managed services partners.
• Comfortable balancing strategic planning with hands-on execution and operational support.
• Highly organized with strong project coordination, documentation, and stakeholder communication skills.
• A collaborative leader who can effectively manage contractors, vendors, and cross-functional workstreams.
• Detail-oriented and process-driven, with a focus on accuracy, accountability, and continuous improvement.
• Adaptable and capable of managing multiple concurrent projects in a fast-paced, acquisition-driven environment.

Requirements

• 7+ years of experience in telecom operations, voice platforms, carrier management, network services, telecommunications migrations, or related disciplines.
• 3+ years of experience managing telecom vendors, carrier relationships, managed services providers, enterprise circuit portfolios, or UCaaS migrations.
• Experience managing telecom circuit inventories and lifecycle activities, including orders, disconnects, billing, escalations, and carrier coordination.
• Experience planning and executing RingCentral or similar UCaaS platform migrations, including number porting, cutover execution, and post-migration support.
• Strong knowledge of telecom carrier services, circuit technologies, voice service delivery, telecom lifecycle governance, and operational support models.
• Experience managing managed services provider performance, service delivery, vendor governance, SLAs, and contract adherence.
• Understanding of budgeting, forecasting, invoice review, cost controls, savings identification, and telecom expense optimization practices.
• Experience leading enterprise migration initiatives, coordinating multiple stakeholders, managing risks and dependencies, and supporting business continuity requirements.
• Strong troubleshooting and escalation management experience related to telephony, connectivity, call quality, circuit, and user experience issues.
• Experience coordinating after-hours production cutovers and migration activities.
• Excellent communication, documentation, planning, and executive reporting skills.
• Ability to manage at least one contractor supporting telecom migration and operational activities.

Benefits

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support