[Hiring] TEAM MANAGER SHARED SERVICES OPERATIONS @Apria Healthcare

Role Description

Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods. Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes. Key responsibilities for creating a positive, employee-centric environment include:

• Creating an inspiring team atmosphere with an open communication culture.
• Setting clear team goals.
• Motivating team members to perform their best.
• Listening to team members’ feedback and resolving any issues or conflicts.
• Recognizing high performance and rewarding accomplishments.
• Encouraging creativity.
• Suggesting and organizing team-building activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day operational team(s) activity in Shared Services; Shared Services teams are responsible for supporting hundreds of local branch offices across the country.
• Manage teams reviewing new patients orders and documentation submitted by referral sources to obtain required documentation and clinical requirements of individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Assisting patients by coordinating medical equipment and supply necessary to support the patient’s travel needs, including branch-to-branch coordination or other efforts.
• Provide accountability for Shared Services team, coach, and develop staff.
• Manage collaborative business relationships within the field leadership through close collaboration, partnership, engagement and communication.
• May act on behalf of the local branch offices after hours, and during weekends and Company holidays to accept urgent calls from patients and referral sources, troubleshoot equipment issues, handle urgent new patient set ups, and dispatch local technicians or respiratory therapists, as needed, or to provide other necessary support.
• This position supervises direct reports and is responsible for the performance management, coaching and hiring within the team.
• Performs other duties as required.

Qualifications

• Proven work experience as a team leader or supervisor.
• Minimum of 5 years’ experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.

Requirements

• Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs