[Hiring] Strategic Operations Lead @Reserv

Role Description

The Strategic Operations team sits between Claims Operations, Account Management, Product, and Finance, and owns the work that moves the business against its margin and service targets.

As a Strategic Operations Lead at Reserv, you will play a critical role in driving operational efficiency and supporting key strategic initiatives across the organization. You will be responsible for:

• Leading cross-functional projects
• Analyzing complex business challenges
• Identifying opportunities for improvement
• Implementing strategic and scalable solutions to optimize performance
• Gathering and interpreting data
• Coordinating project execution
• Ensuring alignment with company goals

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is eager to contribute to the growth and success of an innovative company. You will be an excellent fit if you came out of strategy consulting, can build the case yourself, and want to own the implementation as well as the recommendation.

Qualifications

• At least 2 years in management consulting, operational transformation, operations management, or strategic planning roles
• Experience running cross-functional work against dates, and communicating it to senior leadership
• Detail-oriented and organized, comfortable carrying several workstreams at once
• Active use of AI tools in your own work, and interest in applying them to operations and analysis
• Claims or insurance experience is helpful here and is not required
• Strong quantitative skills, with comfort building the analysis yourself and working fluently in business intelligence tools (Looker, Tableau, Power BI)
• Bachelor's degree in Business, Finance, Economics, or a related field; MBA or advanced degree preferred

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!