[Hiring] Operations Lead @Nen Creative

Role Description

We're looking for an Operations Lead to own and improve the day-to-day business operations at Nen Creative. This is a hands-on role spanning finance, contracts, people operations, and internal systems.

We're looking for a natural problem solver who thrives in fast-paced environments, takes initiative without waiting for direction, and is excited to build and improve the systems that help our company scale.

What You'll Do

• Financial Operations & Planning:
  • Own accounts payable and receivable, client invoicing, vendor payments, and expense reconciliation.
  • Manage financial reporting, budgeting, cash flow tracking, and forecasting to support leadership decisions.
• Contracts & Compliance:
  • Review, redline, and manage client and vendor agreements, NDAs, and other contracts.
  • Identify risks, coordinate negotiations, and oversee business compliance, insurance, and administrative requirements.
• People Operations & Administration:
  • Manage employee and contractor onboarding and offboarding, documentation, policies, and vendor management.
• Systems & Process Improvement:
  • Build and improve internal workflows, reporting dashboards, and operational systems.
  • Identify inefficiencies, automate repetitive tasks, and proactively implement solutions that help the company scale.

Qualifications

• 3–5 years of experience in business operations, finance operations, or similar roles.
• Experience at a fast-growing startup is a major plus.
• Thrives in a fast-paced, demanding environment.
• Extremely proactive and resourceful, with a strong sense of ownership.
• Exceptionally organized and detail-oriented, with the ability to juggle competing priorities and consistently follow through.
• Experience reviewing and redlining contracts, identifying risks, and negotiating commercial terms is a strong plus.
• Actively keeps up with AI tools, with an eagerness to leverage AI and automation to improve workflows and productivity.
• Excellent communication skills, sound judgment, and the ability to work independently with leadership, employees, clients, and vendors.

Benefits

• Work directly with company leadership and get exposure to how a fast-growing creative business operates.
• Help build the systems and processes the company will use as it scales.
• Work alongside a team creating brands, products, and stories for some of the most ambitious companies in tech.
• Grow into broader ownership across business operations as the company expands.
• Remote-friendly, flexible, and entrepreneurial environment.
• Healthcare coverage, PTO, and company holidays.