[Hiring] Senior Director, Operations @Papa Johns

Role Description

The Sr. Dir, Operations oversees the support of corporate restaurant operations within a region. The role is accountable for short-and long-term revenue growth and profitability of the region. The role is responsible for ensuring people development, product quality, customer satisfaction, image management, restaurant profitability and assimilation into Papa John’s culture, while driving initiatives to increase brand loyalty and financial profitability.

• Ensure region profitability by demonstrating exemplary managerial and operations skills including making quality product; adhering to and ensuring compliance with Papa John’s policies, practices, and procedures.
• Effectively utilize company resources, monitor training, provide necessary resources, and regularly visit restaurants.
• Complete administrative duties; monitor proper delivery area sizes; remain current on operational changes and deploy changes utilizing market resources.
• Oversee financial goals through effective use of discretionary budgets, investments, and expenditures.
• Participate in marketing co-ops, set and oversee marketing budget; perform ROI analysis for all facets of the expanded area restaurants’ operations.
• Identify new opportunities for sales growth; implement effective targeted marketing and district developmental strategies.
• Support region and company direction; monitor the execution of plans and adjust as necessary.
• Perform region planning and lead real estate development efforts utilizing appropriate resources.
• Analyze new build, relocation, and remodeling needs; determine market needs and conduct ROI analysis.
• Identify non-traditional restaurant opportunities; work with Development to approve sites according to market needs and site analysis.
• Oversee leases and maintain a good relationship with landlords; set and oversee budget.
• Oversee the Director of Operations for a market and/or restaurants within an expanded area.
• Determine labor needs and set goals accordingly; lead staffing and recruiting initiatives.
• Maintain adequate staffing levels; coach and develop team members; conduct succession planning.
• Communicate performance expectations, assess developmental areas, and establish performance measurements and development plans.
• Facilitate conflict resolution and take appropriate disciplinary action, up to and including terminations.
• Follow all company policies and federal, state, and local laws and ordinances regarding employment.
• Provide quality customer service to build and maintain a customer base.
• Create and participate in customer-oriented programs and maintain a strong presence in the community.
• Professionally and promptly respond to customer concerns or issues including customer complaints.
• Ensure appropriate and timely resolution of customer concerns or issues; solicit customer feedback.
• Share feedback with team and use feedback to improve restaurants' operations and build brand loyalty.
• Develop strong working relationships with corporate departments and operations team.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Five to seven years progressive management experience.
• Five to ten years multi-unit management experience.
• Serv-Safe/Local or State Food Service Certification preferred.

Requirements

• Analytical Skills: effectively uses data to generate insights for operations excellence.
• Planning & Prioritization: highest impact, highest value.
• Financial & Business Acumen.
• Communicates Effectively and Candidly.
• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions.
• Process Improvement: Strive to continually improve.
• Ability to build and leverage talent.
• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise.
• Ability to effectively communicate, inform, and influence senior leaders.
• Ability to work cross-functionally on multiple initiatives with a successful record of advancing projects.

Benefits

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN - We champion and challenge for a better way in all we do.
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together.