[Hiring] Director of Operations, Service Delivery @LawnStarter

Role Description

This is a biz ops generalist role, built for someone who wants to work across many parts of the business instead of owning one narrow lane. You'll start as an individual contributor with no direct reports, in a new seat reporting directly to the COO. Your first owned area will be building Service Delivery into a working operational function. This will entail adding structure, visibility and process to the way we ensure as many customer jobs as possible are completed successfully and on time by LawnStarter Pros, in lawn care and other services we offer now and over time.

New projects will show up unscoped over time. That's by design. As LawnStarter enters new verticals and grows toward a multi-billion-dollar future, big problems will keep surfacing with no obvious owner, and you'll be one of the people the COO trusts to run them down.

What Makes This Role Different

• You work on some of the biggest company-wide projects, cutting across teams and functional areas.
• You'll be a top builder in Brain, LawnStarter's internal AI toolkit built on Claude Code that already powers everything we do across the company.
• Every project you run is built AI-first: the analysis, the tooling, the process automation, the monitoring.
• You own outcomes end to end, from recommendation through execution.

What You'll Own

• Service Delivery, from the ground up.
• Raising customer & Pro retention rates.
• Whatever comes next.

Problems to Solve

• Build a Service Delivery function that doesn't exist yet.
• Move metrics.
• Take unscoped problems from ideas to fully-running and automated systems.

What Success Looks Like (Year 1)

• Service Delivery is a working function with a defined service standard.
• At least one project nobody had scoped a year earlier has gone from "we should look into this" to a heavily-automated, running system.
• Tools you built with AI are in daily use by people other than you.
• The COO can hand you a gray-area problem with no playbook and trust that what comes back is data, a recommendation, and a plan to execute it.

Who You Are

• An elite AI builder.
• A zero-to-one operator.
• Marketplace-tested.
• A finisher.
• A partner who can help drive strategy collaboratively.
• Data-driven by reflex.
• At home in unresolved ambiguity.

Requirements

• Degree in analytics, business or related field.
• 7+ years of experience in marketplace operations or equivalent roles.

This Role Is NOT

• A people-management role.
• A strategy-only seat.
• A fit for anyone who isn't already an elite AI builder.

Compensation & Benefits

• Base salary: $175,000 to $200,000.
• Equity component.
• Healthcare: Medical, dental, and vision.
• Fully remote (US).
• Flexible time off.