[Hiring] Director-Network Service Management and Operations Center of Excellence @TDS

Role Description

The Director-Network Service Management and Operations (NSMO) Center of Excellence (COE) is responsible for leading the strategy, execution, software development, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the Operational Support Systems (OSS) platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities.

• Ownership of the full lifecycle of network service management (OSS), including service qualification, order orchestration, provisioning, activation, and service assurance.
• Ensures seamless flow from customer order through service delivery and ongoing performance management, partnering closely with cross-functional teams.
• Accountability for enabling accurate network inventory, efficient order processing, and proactive monitoring to drive superior customer experience and business revenue growth.
• Leading strategic automation and modernization initiatives across network operations.
• Identifying opportunities to streamline complex workflows, enhance data consistency, and improve operational efficiency.
• Integrating efforts across the organization and customer systems to deliver cohesive, end-to-end solutions.
• Strong leadership and ability to operate across organizational boundaries.

Qualifications

• Bachelor's degree (or higher) -OR- 4+ years professional work experience.
• 8+ years’ experience with increasing levels of responsibility in application development and/or technology management.
• 4+ years’ experience leading projects.
• 5+ years management/supervisory experience.
• Industry experience in a communications company, IT products company (e.g., software company), or IT consultancy.
• Proven ability to communicate complex technical issues effectively to business leaders.
• Proven leadership ability with attracting and retaining top technical talent.
• Proven ability to effectively interact with peers to develop near-term and long-term strategies.
• Proven ability to engender an innovation culture.
• Established career in motivating and energizing talented IT professionals.
• Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies.
• Extensive experience in driving SDLC, agile, CI/CD, ML/AI (a significant plus).

Requirements

• Accountable for the performance and outcome of multiple managers and their teams.
• Oversee delivery of technology solutions within the assigned portfolio.
• Maintain alignment with business unit stakeholders and govern the direction and lifecycle of supported technologies.
• Responsible for executive-level communication, technical strategy oversight, and financial and operational planning and management.
• Ensure consistent adherence to technical and application development practices defined for the entire IT organization.
• Ensure strong management practices are well-established as it relates to system availability, performance, security, and lifecycle management.
• Responsible for compliance with security and data privacy policies and standards within the scope of the role.
• Ensure effective management of third-party resources, including vendor selection, performance oversight, and adherence to TDS standards.
• Accountable for aligning technology capabilities and initiatives with business priorities to deliver measurable value.
• Oversee identification, prioritization, and delivery of solutions that support business outcomes.

Benefits

• Access to medical, dental, vision, life insurance, a 401(k) plan, education assistance, and paid time off benefits.
• Vacation: 15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours.
• Sick leave: 10 days accrued per year for full-time and pro-rated for all other associates.
• Seven paid national holidays and one floating holiday.
• Paid parental leave: 6 weeks after 12 months of employment.
• Short Term Disability and Long Term Disability coverage available for associates working 30 or more hours per week.
• Medical coverage and 401(k) plan eligibility for associates working under twenty hours per week.