[Hiring] Senior Director Central Operations @Ensemble Health Partners

Role Description

Ensemble Health Partners is seeking a strategic and operationally focused Senior Director, Provisioning Operations to lead and advance provisioning operations supporting new client integrations and ongoing client needs. This role will provide experienced leadership across healthcare revenue cycle operations, access provisioning, client integrations, operational readiness, risk management, and process improvement.

The ideal candidate will bring deep expertise in revenue cycle management, cross-functional operations, provisioning, client integrations, and people leadership. This leader will partner closely with Human Resources, Operations, Technology, client-facing teams, and other stakeholders to build scalable processes, strengthen operational controls, improve the employee and client experience, and ensure individuals receive appropriate access when needed.

The successful candidate will be a seasoned, hands-on leader who can operate strategically while remaining willing to support detailed operational work. This individual must demonstrate sound judgment, executive presence, adaptability, and the ability to build trusted relationships across all levels of an organization.

Key Responsibilities

• Provisioning Operations
  • Provide strategic leadership and operational oversight for provisioning activities supporting new hires, existing employees, organizational changes, new client integrations, and ongoing client operations.
  • Develop scalable provisioning processes, standards, controls, and best practices that support business growth and operational consistency.
  • Oversee access provisioning workflows to help ensure individuals receive appropriate and timely access based on their roles and business responsibilities.
  • Assess current provisioning processes, workflows, and operational structures to identify risks, gaps, and opportunities for improvement.
  • Lead efforts to centralize and standardize provisioning activities across applicable business functions and client environments.
  • Establish operating procedures, performance expectations, escalation processes, and accountability measures for provisioning operations.
  • Support the development of a growing provisioning function, including establishing team structures, responsibilities, and leadership practices.
• Client Integrations
  • Lead provisioning-related activities for new client implementations, conversions, acquisitions, and operational transitions.
  • Serve as a strategic operational partner throughout client onboarding and integration efforts.
  • Collaborate with client stakeholders and internal teams to understand access requirements, operational workflows, timelines, and potential risks.
  • Develop and oversee provisioning plans that support client readiness and successful operational transitions.
  • Identify and resolve provisioning concerns that may affect implementation timelines, employee readiness, security, or the client experience.
  • Provide ongoing leadership for provisioning activities supporting established client operations.
• Cross-Functional Leadership
  • Partner closely with Human Resources, Revenue Cycle Operations, Technology, Implementation, Client Services, and operational leadership teams.
  • Connect cross-functional activities to create a coordinated, end-to-end provisioning experience.
  • Lead stakeholders through complex operational decisions involving access, workflow dependencies, risk, and business requirements.
  • Build trusted partnerships across internal teams and client organizations.
  • Facilitate clear communication, accountability, and alignment among stakeholders with different operational responsibilities.
  • Present provisioning updates, risks, recommendations, and performance insights to senior leadership and other key stakeholders.
• Operational Excellence & Risk Management
  • Evaluate operational workflows to identify access-related risks, process breakdowns, inefficiencies, and control gaps.
  • Apply healthcare revenue cycle knowledge to understand access requirements and their impact on operational performance.
  • Develop and implement solutions that improve provisioning speed, accuracy, consistency, and compliance.
  • Establish metrics and reporting that provide visibility into service levels, risks, backlogs, quality, and operational performance.
  • Support automation and technology initiatives that reduce manual work and improve the provisioning experience.
  • Monitor process performance and lead corrective action plans when operational expectations are not met.
  • Balance business needs, client expectations, security considerations, and risk-management requirements when making decisions.
• People Leadership
  • Build, develop, and lead a high-performing provisioning operations team.
  • Establish a collaborative culture focused on accountability, continuous improvement, service, and operational excellence.
  • Coach and develop team members while creating future leaders and scalable team capabilities.
  • Lead effectively across all organizational levels, including individual contributors, operational leaders, executives, clients, and cross-functional partners.
  • Remain willing to support both strategic initiatives and detailed operational work as the function grows.
  • Promote a humble, confident, and solutions-oriented leadership approach that strengthens partnerships and minimizes organizational friction.

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Minimum of 10 years of progressive experience in healthcare operations, revenue cycle management, provisioning, access management, client integrations, implementation, technology operations, or a related field.
• Minimum of 5 years of progressive people-leadership experience, including responsibility for developing teams and other leaders.
• Previous experience operating at the Director level or in a comparable senior leadership role with responsibility for complex, cross-functional operations.
• Strong knowledge of healthcare revenue cycle operations and the systems, workflows, and access requirements that support revenue cycle functions.
• Experience leading provisioning, access-management, client-integration, implementation, operational-transformation, or centralized-operations initiatives.
• Demonstrated ability to develop and scale operational processes, controls, standards, and teams.
• Experience partnering with senior leaders and influencing stakeholders across Human Resources, Operations, Technology, and client-facing functions.
• Strong understanding of operational risk and the ability to evaluate access needs, workflow dependencies, and business impact.
• Demonstrated success leading complex initiatives with multiple stakeholders, competing priorities, and organization-wide impact.
• Strong executive presence, communication skills, judgment, and relationship-management capabilities.
• Ability to work effectively in a growing environment where responsibilities and processes continue to evolve.
• Willingness to remain hands-on and support detailed operational work when necessary.
• Ability to travel based on business and client needs.
• Demonstrated advanced usage of AI and experience managing teams that use AI to support process and technology improvements.

Preferred Qualifications

• Experience leading provisioning or access-management operations within a healthcare revenue cycle organization.
• Experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.
• Experience building or expanding a centralized operational function.
• Experience with identity and access management, role-based access, user lifecycle management, or access-governance processes.
• Experience supporting enterprise healthcare platforms, revenue cycle technologies, or client-specific systems.
• Knowledge of healthcare privacy, security, compliance, and minimum-necessary access principles.
• Experience leading teams in multi-state, national, or complex client-based healthcare environments.
• Experience with workflow automation, reporting, Power BI, Copilot, or other AI-enabled productivity and process-improvement tools.
• Project management, process improvement, technology, security, or healthcare revenue cycle certifications.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Investment in professional development with opportunities for certification and tuition reimbursement.
• Quarterly and annual incentive programs for employees who excel.