[Hiring] Director, Organizational Operations @WorkMoney, Inc.

Role Description

The Director, Organizational Operations strengthens WorkMoney, Inc’s organizational infrastructure by connecting people, processes, and technology to create a more effective and cohesive operating environment. Reporting to the SVP, Administration, this role provides strategic and hands-on leadership to build sustainable systems, address operational challenges, and ensure the organization’s infrastructure evolves alongside its needs. Serving as a central partner across the organization, the Director, Organizational Operations reduces complexity, improves organizational effectiveness, and enables teams and leadership to advance WorkMoney, Inc’s mission.

Systems & Operational Governance

• Lead the development, implementation, and continuous improvement of administrative systems, workflows, and operational processes that support organizational effectiveness and scalability.
• Establish and maintain organizational practices for document retention, records management, information accessibility, and administrative governance.
• Oversee contractor/vendor lifecycle processes, coordinating approvals, onboarding, offboarding, and access management in partnership with relevant teams.
• Maintain clear ownership, documentation, and accountability for administrative processes, organizational repositories, and internal information systems.
• Identify operational gaps, inefficiencies, and risks; develop practical solutions that strengthen consistency, accountability, and cross-functional coordination.
• Oversee organizational intranet governance and internal communications infrastructure, ensuring information is accessible, accurate, and maintained.

Technology & AI Enablement

• Oversee organizational technology operations and administrative technology infrastructure, ensuring systems, platforms, and services effectively support employee needs and organizational priorities.
• Establish clear ownership and accountability for technology platforms, licenses, vendor relationships, access permissions, and system inventories.
• Manage relationships with external technology service providers, coordinating service delivery, troubleshooting, escalations, renewals, and operational improvements.
• Partner across teams to evaluate, implement, and optimize technology solutions that improve workflows, strengthen operational reliability, and reduce administrative burden.
• Partner with leadership to develop, implement, and continuously optimize guidelines, policies, and protocols for responsible AI adoption, including organization-wide training and enablement to support effective, appropriate use of AI and automation tools.
• Establish and maintain technology-related processes and controls that support appropriate access, responsible use, information security, and operational continuity.
• Collaborate with organizational stakeholders to strengthen data ownership, reporting practices, and the implementation of technology-related policies and procedures.

Events & Operations

• Lead the planning, coordination, and execution of organizational events, retreats, and executive-sponsored convenings, coordinating with stakeholders to establish objectives, timelines, budget, and logistics that ensure successful outcomes and a high-quality participant experience.
• Oversee event-related vendor relationships, contracts, and logistical arrangements, ensuring quality, cost-effectiveness, and timely delivery.
• Develop and maintain event planning processes, resources, and standards that support consistent execution and continuous improvement.
• Coordinate administrative support for recurring organizational meetings and convenings, ensuring appropriate preparation, documentation, and follow-through.
• Oversee executive support operations, ensuring effective coordination of executive schedules, priorities, meetings, and organizational commitments.
• Partner with executive leadership and administrative staff to anticipate needs, navigate competing priorities, and strengthen executive support workflows that promote efficiency, consistency, and continuity.

Qualifications

• 6+ years of progressively responsible experience in administrative operations, business operations, organizational operations, or related functions.
• Demonstrated experience developing, managing, and improving operational systems, processes, and workflows across multiple functions or teams.
• Strong technology fluency, with experience navigating, evaluating, implementing, and optimizing a broad range of digital platforms and organizational tools.
• Experience with technology governance, access management, contractor lifecycle processes, or organizational information management.
• Experience identifying and implementing opportunities for automation, AI adoption, or technology-enabled process improvements.
• Strong project management and organizational skills, with demonstrated ability to lead complex, cross-functional initiatives and manage competing priorities from planning through execution.
• Experience coordinating with external vendors and service providers, including managing relationships, deliverables, and operational expectations.
• Demonstrated ability to build effective relationships and collaborate with stakeholders at all organizational levels, including executive leadership, staff, and external partners.
• Excellent written, verbal, and interpersonal communication skills, with the ability to translate complex operational or technical information into clear, actionable guidance.
• Strong judgment, emotional intelligence, and problem-solving skills, with the ability to navigate ambiguity, influence outcomes, and address challenges with professionalism and discretion.
• Highly organized, adaptable, and resourceful, with the ability to remain composed, adjust priorities, and maintain consistent follow-through in a dynamic environment.
• Demonstrated ability to serve as a culture steward and role model for organizational values and exemplify standards of community care.

Requirements

• Experience supporting executive leadership or overseeing executive support operations.
• Experience planning and coordinating organizational events, retreats, or large-scale convenings.
• Experience managing and developing staff, with a strong orientation toward coaching, accountability, and professional growth.
• Experience implementing AI-enabled workflows or supporting organization-wide adoption of emerging technologies.
• Experience in a nonprofit, advocacy, or mission-driven organization.

Benefits

• Fully covered premiums for medical, dental, and vision insurance.
• Retirement plan includes up to a 6% employer match.
• Educational assistance programs.
• Five weeks of paid vacation each year.
• Generous paid family and medical leaves.
• Stipends for remote work expenses, professional development, health & wellness, and cell/internet data usage.

Company Description

At WorkMoney.org, we are dedicated to enhancing the financial well-being of hard working Americans. Founded on the belief of the American dream, we strive to provide our members with the tools, resources, and support they need to navigate their financial journeys with confidence.

We don't stop at individual support. At WorkMoney, we believe in systemic change and actively advocate for policies that promote economic fairness and opportunity. By amplifying the voices of our members and partnering with policymakers, we strive to create a more just and equitable economic landscape.

We believe that financial stability should be accessible for everyone and we're here to make that a reality. By offering financial tools and resources, fostering a supportive environment and championing policy changes, we empower our members to take control of their finances and build a more secure future.

Join us at WorkMoney, Inc. and become part of a movement dedicated to making sure all Americans can afford to live a good life.