[Hiring] Divisional Vice President - Operations @Crunch Fitness Corporate

Role Description

The Divisional Vice President, Operations is a senior leader responsible for driving operational excellence, franchisee success, and business growth across an assigned region. Reporting to the Senior Vice President of Operations, this role leads a team of Franchise Business Partners (FBPs) and serves as a strategic partner to franchise owners, helping maximize performance, strengthen member experience, and drive alignment with Crunch's standards and growth objectives. This highly visible leadership role oversees regional business performance across:

• Membership growth
• Personal training revenue
• Group fitness execution
• Operational excellence
• New club development

Qualifications

• Bachelor's degree in Business, Operations, Hospitality, or a related field; MBA preferred.
• 10+ years of multi-unit operations leadership experience in franchising, fitness, retail, hospitality, restaurants, or another consumer-facing industry.
• Proven success leading regional or divisional operations across multiple locations.
• Demonstrated ability to drive revenue growth, operational performance, and franchisee engagement.
• Experience developing and leading high-performing field teams.
• Strong financial, analytical, and business acumen.
• Exceptional leadership, communication, and relationship-building skills.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Willingness to travel 50% or more.

Requirements

• Lead, coach, and develop a high-performing team of Franchise Business Partners.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Build organizational capability and a pipeline of future leaders.
• Serve as a trusted advisor to franchise owners, driving operational and financial results.
• Lead business reviews, goal setting, and performance improvement initiatives.
• Identify opportunities for growth while proactively addressing business challenges.
• Drive consistent execution of operational standards across all clubs.
• Implement scalable processes and best practices that support growth and efficiency.
• Support successful club openings, acquisitions, and expansion efforts.
• Partner with franchisees to increase membership growth, personal training revenue, and overall club performance.
• Leverage business metrics and insights to drive decision-making and results.
• Champion an exceptional and consistent member experience across the region.
• Support the rollout of new programs, services, and strategic initiatives.
• Ensure compliance with Crunch brand standards, policies, and operating procedures.
• Protect and strengthen the Crunch brand through operational excellence and franchise alignment.

Benefits

• Annual bonus opportunity
• Flexible paid time off
• Medical, dental, and vision coverage
• 401(k) with company match opportunities
• Health Savings and Flexible Spending Accounts
• Life and disability insurance
• Employee Assistance Program
• Education assistance program
• Free gym membership for active employees
• Flexible work from home options available