[Hiring] Head of IT Infrastructure & Operations @Emergent Biosolutions

Role Description

At Emergent, our work protects communities and strengthens global health security. As Head of IT Infrastructure & Operations, you will lead the organization’s global technology infrastructure and end-user services.

Reporting to the Chief Information Officer, the Senior Director, Head of IT Infrastructure & Operations leads the strategy, engineering, security, reliability, and day-to-day operation of the company’s global technology infrastructure and end-user services. The role is accountable for:

• Resilient, secure, compliant, and cost-effective delivery across hybrid cloud, data centers, networks, compute, storage, workplace technology, service management, collaboration, and infrastructure platforms supporting a global 24/7 business and regulated operations.
• Modernizing the infrastructure operating model through automation, observability, data-driven service management, and responsible use of AI.
• Maintaining disciplined lifecycle, continuity, validation, and vendor governance.

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, business, or a related field, or equivalent relevant experience. Advanced degree is preferred.
• Typically 15+ years of progressive technology experience, including 7+ years leading multiple infrastructure, operations, engineering, or service delivery teams in a complex global enterprise.
• Demonstrated success leading enterprise-wide infrastructure transformation and operating-model change in a highly regulated environment; life-sciences, pharmaceutical, biotechnology, or manufacturing experience is strongly preferred.
• Demonstrated accountability for global, business-critical, 24/7 services delivered through a mix of internal teams, public cloud, SaaS, IaaS, PaaS, colocation, telecommunications, managed services, and outsourcing partners.

Requirements

• Executive leadership, business acumen, financial stewardship, and the ability to communicate complex technology choices as business value, risk, resilience, cost, and employee impact.
• Deep working knowledge of hybrid cloud, enterprise networking, compute, storage, backup and recovery, identity dependencies, endpoint and workplace technology, collaboration, telephony, monitoring, observability, and service management.
• Experience with modern engineering and operations practices, including automation, infrastructure as code, configuration management, APIs, DevSecOps, site reliability concepts, capacity engineering, and technology lifecycle management.
• Ability to establish metrics and use operational, experience, risk, and financial data to prioritize work and demonstrate outcomes.
• Strong knowledge of cybersecurity infrastructure controls and close partnership with security teams on zero trust, segmentation, vulnerability and patch management, privileged access, secure configuration, logging, resilience, and incident response.
• Experience designing, testing, and improving business continuity and disaster recovery capabilities across complex application and infrastructure dependencies.
• Knowledge of cGMP expectations and experience supporting validated or qualified technology in regulated life-sciences environments, including change control, documentation, data integrity, and audit readiness.
• Experience governing AI-enabled operational use cases with appropriate controls for security, privacy, compliance, transparency, reliability, and human oversight.
• Proven ability to lead in a matrixed environment, build coalitions, influence executives, negotiate with suppliers, and manage competing priorities during incidents and transformation.
• Strong talent leadership, coaching, succession planning, organizational design, sourcing strategy, and cross-functional collaboration skills.
• Excellent written, verbal, presentation, and executive influencing skills.

Benefits

• The estimated annual base salary as a new hire for this position ranges from $206,500 to $250,000.
• Individual base pay depends on various factors such as applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.
• The salary may also be adjusted based on applicant’s geographic location.
• Certain roles are eligible for additional incentive compensation, including merit increases, annual bonus, and/or long-term incentives in the form of stock options.
• Emergent offers a comprehensive benefits package.

Company Description

Emergent is a leading public health company that delivers protective and life-saving solutions to communities around the world. We go where others won’t, taking on some of the biggest public health challenges to protect and enhance millions of lives, and create a better, more secure world.