[Hiring] Professional Services Operations Specialist @GuidePoint Security

Role Description

The Professional Services Operations Specialist (PSOS) is a valuable resource for Regional Service activities and Engineering. The PSOS supports Presales and delivery efforts by managing new opportunity intake and managing process steps for presales scoping, including:

• Submission of proposals
• Aiding in hours and template scoping
• Managing systems
• Assisting in Proposal QA and delivery

Key interactions include daily communications with service practice leads, account executives, and technical leaders across the region. The specialist will also provide support for managing SalesForce.com service opportunities and corresponding with Customers and vendors to maintain and grow the region. The PSOS must keep their finger on the pulse of all service opportunities they are responsible for in their region. PSOS’s manage key platforms such as Jira and SalesForce.com to provide accurate forecasting reports.

Qualifications

• At least 5 years of services-related logistics experience
• Experience in services delivery or project management
• Information Security or project management certifications a plus
• Bachelor’s degree in a relevant discipline or equivalent experience
• Strong organizational skills
• Ability to multi-task effectively
• Comfortable working in an independent, fast-paced environment
• Effective communication skills (written and verbal)
• Demonstrates a willingness to learn and use AI-enabled tools

Requirements

• Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities.
• Promptly respond to internal and external inquiries for professional services.
• Understand and suggest ongoing process improvements for the presales service lifecycle.
• Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast-paced, engaging environment.
• Manage multiple streams of work in an organized and timely manner.
• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders.
• Document and maintain processes and procedures for presales workflow steps.
• Develop and maintain relationships with GuidePoint key Vendors and Customers.
• Attend regional/national forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Serve as a liaison between GuidePoint Service Leaders, Contracts and Proposal Departments, and vendors (as required) to process, track and manage service opportunities.
• Work with the team to analyze information and make decisions that benefit GuidePoint Security.

Travel Requirements

• Up to 15% travel

Physical Requirements

• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options:
  • Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans)
  • High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option