[Hiring] Operations Virtual Assistant @Yokly

Role Description

The person who makes sure nothing falls through the cracks — that's you. Yokly is looking for an Operations Virtual Assistant who thinks in systems: SOPs that actually get followed, dashboards that actually get checked, processes that scale instead of breaking under growth. If you're the person who instinctively documents the fix instead of just fixing it once, keep reading.

• Independent Contractor role, full-time.
• Graveyard shift: 11:00 PM – 8:00 AM Philippine Time, lining up with 8:00 AM – 5:00 PM for our US-based clients.
• Saturdays and Sundays are yours. Always.
• Fully remote — work from home, on your own setup.

What you'll actually be doing:

• Building, documenting, and improving SOPs — and making sure they're actually adopted, not just written and forgotten.
• Tracking projects and deliverables, managing follow-ups, and coordinating across teams and vendors.
• Supporting ticketing and incident operations when something needs fast, organized handling.
• Owning reporting and QA — dashboards, KPI trackers, data reconciliation, operational reports.

Qualifications

• At least 1 year of virtual assistance experience.
• 1+ year in ops, EA, or admin support, with real process-documentation and cross-team coordination experience. SaaS or BPO background is a plus, not a requirement.
• At least 1 year of leadership experience.
• Project management experience.
• Strong Sheets/Excel skills — formulas, pivots, conditional formatting, the real thing.
• Strong familiarity on the following applications:
• Google Workspace
• ClickUp / Asana / Notion / Airtable
• HubSpot / Zoho / Salesforce
• Google Sheets (formulas, tracking, dashboards)
• Zapier, Go High Level or automation tools
• CRM and project management platforms

Benefits

• Permanent Work-From-Home setup
• Weekends off — Saturdays and Sundays are yours
• HMO coverage with Maxicare upon regularization, with the option to add dependents
• Wellness checks and support services
• Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure
• Sick Leave: 40 hours (16 available even during probation)
• Mental Health Leave: 8 hours a year
• Special leaves: birthday, bereavement, and paternity leave
• Holiday observance: U.S. holidays plus select Philippine Holy Week dates
• Convert unused PTO to cash
• Company-provided equipment
• Yokly's 13th Month Pay
• A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries