[Hiring] Virtual Assistant @Jane

Role Description

We're looking for a Virtual Assistant to join our Admin Services team, the human-led virtual admin service many clinics know as Ginger Desk. Ginger Desk was founded by a Naturopathic Doctor who knew firsthand how much work happens outside the treatment room, and earlier this year it officially joined Jane. Together, we're growing Services into a big part of how Jane helps the helpers, with one simple mission: give practitioners their time back.

As a Virtual Assistant, you'll be the virtual front desk for several clinics, working inside Jane to keep their inboxes, calendars, bookings, billing, and charting running smoothly. You'll start with about a month of hands-on training (we call it Ginger University), take on your first clinic toward the end of it, and build up your portfolio gradually from there.

If you've spent years at a clinic front desk, know Jane inside and out, and love being the person who keeps everything organized, this could be a really meaningful next step. Services is one of Jane's big bets, and you'd be joining early, while we shape what it becomes.

Qualifications

• 3+ years of administrative experience in a healthcare or wellness clinic, ideally at the front desk.
• Experience using Jane day to day in a clinic for about 2 years or more.
• Experience across several clinics or disciplines, or deep knowledge in one area like mental health, naturopathic medicine, or medical aesthetics.
• Understanding of extended health billing; experience with WorkSafeBC or ICBC claims is a bonus.
• Highly organized and detail-oriented, able to juggle many clinics and tasks at once.
• Polished, professional writing and speaking skills, adaptable to each clinic's style.
• Familiarity with Google Workspace, including Gmail, Calendar, Docs, and Sheets.
• Curiosity about how AI tools can take repetitive work off your plate.
• Based in Canada and able to work Monday to Friday, with shifts of 8 hours between 7am - 7pm in your time zone.
• Familiarity with virtual phone systems or other clinic software is a nice-to-have.

Requirements

• Run the day-to-day front desk work for a portfolio of clinics.
• Help patients feel looked after through clear, warm, and professional communication.
• Own the details across several clinics, tracking tasks and follow-ups carefully.
• Keep clinic records accurate and secure, handling patient information in line with PIPEDA and HIPAA standards.
• Bring your clinic experience to the team and help shape how our Services offering grows.
• Help shape how AI supports our Services work by trying new tools and sharing what saves clinics time.

Benefits

• Full-time role with a salary of $48,750 CAD a year, based on a 35 hour work week.
• Health benefits starting on your very first day.
• 2 weeks of paid vacation.
• Fully remote work from anywhere in Canada.
• A full training program before you take on your own clinics.

Company Description

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We're now a team of more than 800 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities.

Our goal isn't just delivery, it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.