[Hiring] Operations Supervisor @CLEAResult

Role Description

We are looking for a talented individual to join our team as an Operations Supervisor supporting Michigan residential energy efficiency programs! You will lead a team that keeps daily program operations running smoothly, from scheduling and coordination to quality checks and reporting. The role is mostly internal-facing, with regular contact with clients, contractors, and field teams.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.

For this exciting career opportunity, you’re a great fit if you can:

• Lead and schedule your team: supervise, coach, and develop operations team members, set schedules and coverage, and balance workload during busy seasons.
• Manage workflow and process: oversee daily coordination and communication across program support, field support, and business development support, resolve escalations, and find ways to simplify how the work gets done.
• Track performance and KPIs: monitor turnaround times, quality, productivity, and customer experience, report results to program leadership, and use the data to coach your team.
• Uphold policy and compliance: make sure work follows program guidelines, client requirements, and company policy, and keep data and documentation accurate and audit-ready.
• Support resources and budget: help forecast staffing needs, track hours and program costs, and flag variances to leadership early.
• Manage IQ Ops financial processes, including trade ally invoice validation, payment requests to AP, purchase order requisitions, and change orders, ensuring accurate, timely partner payments.
• Manage program data: keep the data that supports program, field, and business development teams accurate, timely, and easy to report on.

Qualifications

• Two to four years of relevant experience in program operations, field support, or a similar setting.
• Two or more years of people management experience.
• Strong data management and reporting skills.
• Experience with residential energy efficiency or utility programs (preferred).

Requirements

• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours.
• 401(k) with company match.
• Paid vacation, sick, personal and parental leave time.
• Paid Volunteer Time: giving back to our communities is important to us.
• Employee Recognition Program – convert your recognition points into gift cards.
• Employee Assistance Program – offers benefits to help you manage daily responsibilities.
• Access to on-demand training courses to advance further in your career.

Company Description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.