[Hiring] School Operations Supervisor @Stride, Inc.

Role Description

The Private School Operations Supervisor serves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives.

• Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.
• Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards.
• Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.
• Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements.
• Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.
• Develop, document, and maintain standard operating procedures, workflows, and training materials.
• Provide informal coaching, training, and operational guidance to team members and new hires.
• Monitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures.
• Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes.
• Support implementation of new systems, tools, operational initiatives, and business process changes.
• Research, analyze, and resolve issues affecting students, families, schools, and business partners that require coordination across multiple departments.
• Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making.
• Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools.
• Lead special projects and strategic initiatives with defined business objectives and deadlines.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 4+ years of directly related operational, enrollment, customer support, or administrative experience; or 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.

Requirements

• High level of attention to detail with focus on quality while working in a high-volume environment.
• Demonstrated ability to work independently in an effective and efficient manner.
• Excellent customer service skills and prior experience providing customer support.
• Excellent time management and organizational skills.
• Strong written and verbal communication skills.
• Ability to respond appropriately to feedback, mentoring, and coaching.
• Ability to effectively manage competing priorities in a deadline-driven atmosphere, and demonstrate resilience.
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
• Flexible schedule with ability to work additional hours as needed.
• Ability to travel 5% of the time (minimal, if any).
• Ability to pass required background check.
• Demonstrated subject matter expertise in private school operational processes and systems.
• Proven ability to independently manage complex operational assignments and resolve non-routine issues.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Experience leading projects, coordinating stakeholders, and driving process improvements.
• Ability to exercise sound judgment in situations requiring interpretation of policies, procedures, and business requirements.
• Advanced organizational and prioritization skills with the ability to manage multiple competing priorities.
• Strong customer service orientation and commitment to operational excellence.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively across departments and influence outcomes without direct authority.
• Advanced proficiency in Microsoft Office applications, particularly Excel for reporting and analysis.
• Ability to adapt to changing priorities and business needs in a fast-paced environment.
• Flexible schedule with ability to work additional hours as needed.
• Ability to travel up to 10%.
• Ability to pass required background checks.

Desired Qualifications

• Bachelor's degree in Business, Education, Operations, Communications, or related field.
• Experience with Salesforce CRM, PowerSchool, Canvas Order Management Systems, Five9, or similar platforms.
• Experience creating operational reports, dashboards, or performance metrics.
• Experience facilitating training and mentoring team members.
• Demonstrated success leading continuous improvement or process optimization initiatives.
• Experience supporting large-scale enrollment, education, or customer operations environments.

Work Environment

• This is a remote position.

Compensation & Benefits

• Salary range: $38,097.60 - $67,000.
• Eligible employees may receive a bonus.
• Robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.