[Hiring] Commercial Operations Supervisor @First American

Role Description

We are currently seeking a Commercial Operations Supervisor to join our TitleVest/Direct National Solutions group! This leader will manage a dynamic team that performs a wide range of duties related to national commercial title operations. This includes:

• Providing support to underwriting to clear title
• Assisting escrow
• Focusing on customers

They will partner with Production, Title/Underwriting, Escrow, and Post Closing among other interconnected groups to ensure compliance, policy adherence, production goals, and timelines are met. Experience in both national title and escrow is required.

Supervises the day-to-day operational activities of title production employees working on national transactions.

Qualifications

• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role
• National title and escrow experience
• Successful track record of executing day-to-day operational responsibilities
• Able to implement and enforce processes to ensure compliance and quality
• Able to establish and maintain effective working relationships at the departmental level

Requirements

• Delegate tasks, manage workflow and make recommendations for staffing needs
• With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching
• Manage disciplinary actions
• Implement processes and metrics to monitor and improve customer service, quality, turnaround time, and productivity
• Assists with all personnel management and goal setting
• Provides regular status updates and reports to manager

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
• Employee stock purchase plan