[Hiring] Operations Resident @MAS Event and Design LLC

Role Description

The MAS Residency program is a 20-week tasting of our MAS special sauce — who we are, what we do, and how we do it. It's a deep dive into the experiential marketing industry, where fresh minds can immerse themselves in our world (and our clients’). During this time, residents will have the opportunity to hone and grow their skills, while also uncovering new interests and opportunities along the way. Ultimately this is a unique chance to collaborate closely with leading experts in the field, forge invaluable professional connections, actively contribute to the agency’s perspective, and depart with substantial portfolio work.

As an Operations Resident, you will support the team across:

• Onboarding
• Freelancer contracting
• Vendor research
• Documentation
• Internal initiatives
• Process improvement

Feeling it? Awesome, we’d love to have you!

Qualifications

• A drive to soak up industry knowledge, ask questions, and be proactive in every task you take on.
• An interest in business administration, live events, and the operational work that supports agency teams.
• High attention to detail and a natural instinct for keeping information organized.
• Comfort learning and navigating new digital tools and platforms.
• Familiarity with Google Workspace (including Slides, Sheets, Docs, and Drive).
• Clear and confident written and verbal skills, across drafting emails, participating in video calls, messaging the team, and more.
• Solid time-management and basic project-management abilities to help keep fast-moving projects on track.
• Strong research skills and the ability to organize information into clear, useful takeaways.
• A collaborative attitude amid shifting timelines and priorities.
• Professionalism and discretion when working with sensitive employee, freelancer, vendor, or business information.
• Note: you will need access to a personal laptop for the duration of the 20-week program.

Requirements

• Participate in a special capstone project with fellow residents that will result in a one-of-a-kind portfolio piece.
• Work closely with your Operations mentor to tackle project tasks and learn how Operations supports MAS employees, freelancers, production teams, and agency-wide initiatives.
• Assist with new-hire onboarding by helping schedule sessions, organize training materials, and track required steps.
• Support the administrative side of freelancer contracting by helping gather information, maintain documentation, update trackers, and learn how Salesforce is used throughout the process.
• Assist with freelancer credit-card assignments and related administrative support.
• Research potential vendors and organize findings to support future production and agency needs.
• Help maintain clear documentation for vendor management, onboarding, contracting, and other Operations processes.
• Support process-improvement work by gathering information, organizing team feedback, documenting next steps, and helping identify operational gaps.
• Assist with internal projects that support team culture, including agency swag, social initiatives, and the annual company offsite.
• Help organize training resources and process documentation used by full-time employees and freelancers.
• Keep the team inspired by sharing useful tools, emerging platforms, and ideas that could improve how work gets done.
• Act as an engaged team member who contributes to MAS’s culture, perspective, and growth.

Benefits

• Temporary contract position with potential for extension or conversion.
• A collaborative, inclusive, and enthusiastic team.
• The starting pay for this role is $22.00 per hour.

Submission Process

• Create your Presentation.
• Submit your Resume, Presentation, and other relevant Candidate Info via this Job Posting.
• Applications and presentations will be accepted till filled.

Physical Requirements

• Individuals will be required to sit for the majority of the day and may be required to stand as needed.
• May require ability to ambulate primarily on a level surface for periodic periods throughout the day.
• Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.