[Hiring] Fleet Operations Specialist @Verse

Role Description

Verse operates a growing fleet of IoT-connected battery energy storage systems under a demanding availability SLA — with contractually committed response windows as tight as 30 minutes for critical incidents. To maintain that standard, we need a sharp, technically curious Fleet Operations Specialist working West Coast hours to serve as the first line of defense during the daytime and evening support window (10:00 AM – 6:00 PM PT).

You will be the first hire in this function at Verse, working alongside another technical subject matter expert, and partnering daily with engineering, data science, product, BizOps, and our customer’s NOC team. Your start date will align closely with the first waves of a BESS fleet migration onto Verse’s battery management platform, so you'll learn each site as it's commissioned and help write our playbooks from real issues, from the start.

This is a genuinely unique position:

• On a quiet day, you are a Network Operations Center (NOC) operator — eyes on our fleet dashboard, monitoring uptime, site health, and system telemetry across distributed battery installations.
• When something needs attention or sites are coming online, you become a front-line commissioning expert and troubleshoot installations, logging the issues, triaging severity, working through a structured troubleshooting playbook, and escalating as needed with peer teams to regain critical system operations.
• This role has growth-path opportunities to build observability tooling, automated remediation scripts, and AI-assisted workflows.

Your job is to resolve as much as possible at the front line, make engineering escalations rare and easy, and to keep our customers confident that Verse is watching.

Qualifications

• 3–5 years of experience in a technical support, NOC, field service, or IT operations role.
• Strong written and verbal communication skills — you will be the voice of Verse to enterprise customers during incidents.
• Working knowledge of networking fundamentals: IP addressing, VPN/tunneling (e.g. Tailscale), connectivity diagnostics (ping, traceroute, port checks), and common failure patterns.
• Ability to read and interpret software logs, system status outputs, and basic telemetry data to form a diagnostic hypothesis.
• Highly organized with a process-oriented mindset; you follow a checklist and document as you go — and improve the checklist when it falls short.
• Ability to work independently and make sound judgment calls in a fast-moving environment, particularly during incident windows when much of the team is offline, and Support will need to decide if/when to escalate.
• Genuine interest in energy and battery storage, and willingness to learn how battery dispatch, tariffs, and grid programs drive system behavior. Prior energy industry experience preferred.
• Willingness to participate in an on-call rotation for critical incidents, including occasional evenings and weekends.

Requirements

• Experience in a NOC, data center operations, or infrastructure monitoring role.
• Familiarity with IoT systems, SCADA, or industrial control software.
• Exposure to energy storage, solar, or grid-connected hardware systems.
• Experience with site commissioning, field deployment, or system cutovers/migrations.
• Scripting experience (Python, Bash, or SQL) to automate routine checks.
• Experience building knowledge bases or using AI tools to streamline support workflows (familiarity with Knowledge-Centered Service is a plus).
• Coursework or certification in networking, systems administration, or IT.
• Experience supporting or interfacing with software engineering teams on bug reproduction and escalation.

Benefits

• Competitive compensation and equity grant at a high-growth start up.
• Comprehensive benefits package including medical, dental and vision insurance, and 401k.
• Flexible hours, fully remote position, and unlimited PTO.
• Diverse and inclusive working environment.