[Hiring] Operations Project Manager @Think and Ink Grant Consulting

Role Description

Think and Ink Grant Consulting® is seeking a detail-oriented, proactive Operations Project Manager to serve as the firm's operational backbone on a part-time basis, supporting the Founder & CEO across Operations, People Operations (HR), and Get.Grants.Better.®. The ideal candidate thrives in a fast-paced, remote consulting environment and manages competing priorities with minimal oversight. This position reports to and is managed by the CEO.

The Operations Project Manager translates firm priorities into documented, repeatable processes and holds the team to them. They own the SOP library in Trainual, execute onboarding and offboarding end-to-end, serve as the first point of escalation for client issues, monitor Get.Grants.Better.® membership delivery, support certification renewals, monitor automation in ActiveCampaign, and track capacity, utilization, and project timelines in Teamwork—flagging risks and bottlenecks before they become client-facing problems.

Qualifications

• Bachelor’s degree in business administration, project management, nonprofit management, or a related field; OR equivalent relevant experience
• Minimum three (3) years of professional project management, operations, or client management experience (remote or consulting environment preferred)
• Demonstrated experience administering project management, knowledge management, or marketing automation platforms
• Self-driven, independent problem solver, deadline-driven with extreme attention to detail
• Strong organizational and time-management skills; manages multiple projects simultaneously and meets deadlines with minimal supervision
• Excellent written and verbal communication skills and proficiency with Google Workspace
• Demonstrated ability to document and improve processes and SOPs, and to handle confidential client, financial, and personnel information with discretion
• Authorized to work in the United States as a W-2 employee

Requirements

• Own and maintain the firm’s SOP library in Trainual across Sales & Marketing, Operations, and Finance
• Fully execute employee and contractor onboarding and offboarding
• Serve as the first point of escalation for client issues
• Oversee Get.Grants.Better.® (GGB) operations
• Help renew and maintain firm certifications
• Monitor ActiveCampaign automation sequences weekly
• Confirm every active client project is set up in Teamwork
• Provide regular status reports
• Support the firm’s quality assurance process
• Maintain strict confidentiality in handling client, personnel, and firm records

Benefits

• Work From Home (WFH) eligible
• Paid holidays (prorated)
• Sick Leave
• Voting Leave
• Jury Duty Leave
• Witness Leave
• Bereavement Leave
• Lactation Accommodations