[Hiring] Operations Manager @Medcor

Role Description

Medcor is looking for an experienced Operations Manager to join our team and oversee multiple employer-based occupational health and wellness clinics across the United States. This is an exciting opportunity for a healthcare operations professional who enjoys leading teams, building strong client relationships, and making a meaningful impact on workplace health and wellness.

As an Operations Manager, you'll provide operational and administrative leadership for multiple onsite clinics, ensuring our teams deliver exceptional patient care, maintain strong client partnerships, and meet operational and financial goals.

This is a remote, field-based leadership position requiring up to 75% travel. Candidates must be based on the East Coast and have convenient access to a major metropolitan airport.

You'll work closely with Medcor's clinical, operational, and corporate leadership teams while serving as a trusted partner to our clients and onsite healthcare professionals.

What You'll Do

• Operations Leadership & Clinic Management
  • Oversee the daily operations and overall performance of multiple occupational health and wellness clinics.
  • Ensure clinics operate efficiently, consistently, and in alignment with Medcor's standards, policies, and contractual obligations.
  • Identify opportunities to improve clinic workflows, patient experiences, operational efficiency, and service delivery.
  • Collaborate with Clinical Affairs, Training, Human Resources, and other corporate departments to support clinic operations.
  • Ensure clinics have the appropriate staffing, supplies, equipment, and resources to operate successfully.
  • Support the implementation of new processes, programs, and operational improvements across assigned locations.
• Team Leadership & Development
  • Lead, coach, and support full-time, part-time, and contract clinic staff across multiple locations.
  • Participate in hiring, onboarding, training, performance management, and employee development.
  • Build a positive, collaborative, and accountable team culture.
  • Provide ongoing feedback, coaching, and support to help employees succeed.
  • Partner with internal departments to address staffing challenges and operational needs.
• Client Relationship Management
  • Develop and maintain strong relationships with local and corporate client leadership.
  • Serve as a trusted advisor on clinic operations, workplace health initiatives, and service delivery.
  • Conduct regular client meetings and clinic assessments to identify needs, opportunities, and areas for improvement.
  • Ensure Medcor consistently meets client expectations and contractual commitments.
  • Support client retention, contract renewals, and opportunities to expand Medcor's services.
• Financial & Business Performance
  • Monitor clinic budgets, operating expenses, revenue, and financial performance.
  • Identify opportunities to improve financial efficiency while maintaining high-quality services.
  • Review monthly financial reports, investigate variances, and collaborate with leadership on corrective actions.
  • Ensure accurate billing practices and compliance with contractual rates.
  • Support business growth initiatives and the expansion of services at existing client locations.
• Clinical Quality & Compliance
  • Partner with Medcor's Clinical Affairs team and supervising physicians to support clinical objectives and quality standards.
  • Ensure clinic operations align with established policies, procedures, and applicable regulatory requirements.
  • Participate in quality reviews, audits, and continuous improvement initiatives.
  • Support operational and clinical training in collaboration with Medcor's Training Department.
  • Promote exceptional patient experiences and consistent service delivery across assigned clinics.

Qualifications

• Bachelor's degree or equivalent relevant professional experience.
• Working knowledge of occupational health, employee wellness, and workers' compensation.
• Demonstrated ability to lead teams and manage operations across multiple locations.
• Strong understanding of budgets, financial reporting, and operational performance metrics.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to establish credibility and build trust with employees, clients, and leadership.
• Strong organizational skills with the ability to manage competing priorities and multiple projects.
• Experience identifying operational challenges, improving processes, and implementing effective solutions.
• Proficiency with Microsoft Office and general business technology.
• Ability to work independently while collaborating across multiple departments.
• Strong professional ethics, sound judgment, and integrity.
• Must reside on the East Coast of the United States.
• Must live within reasonable driving distance of a major metropolitan airport.
• Must be willing and able to travel up to 75% nationwide.

Preferred Qualifications

• 2–4 years of experience in healthcare operations, occupational health, employee health services, or a related healthcare environment.
• Previous management or supervisory experience.
• Experience overseeing multiple healthcare facilities or geographically dispersed teams.
• Experience managing corporate client relationships.
• Advanced degree in healthcare administration, business administration, or a related field.

Benefits

• Medical and dental insurance
• Paid time off
• 401(k) with company match
• Education reimbursement
• Wellness programs and incentives
• Professional growth and development opportunities