[Hiring] Operations Manager @Deutsche Telekom IT Solutions

Role Description

Lead day-to-day operations of our managed OpenShift service, part of a fleet of Openshift clusters for several enterprise customers.

Who we are: We are T-Systems’ Managed Container Platforms team. We run Red Hat OpenShift as a managed service across multiple data centres and Open Telekom Cloud, with a SUSE Rancher service alongside. Customers include regulated banks and health insurers, so audits and compliance are part of everyday work.

How we work: Our installation team builds new platforms and hands them over to operations, which runs them under ITIL processes in ServiceNow. We are designing Zero-Touch Operations. The team is growing, with open roles from junior to expert.

As an Operations Manager, you own how the service runs every day:

• Reliability, SLAs, escalations, and the operations team that delivers them.
• Connect engineering, operations, partners, and customers, ensuring work and ownership never fall between teams.
• Set operational priorities with the Global Service Owner and report service performance to senior management every month.

In this position, you will:

• Own SLAs and incident, problem, and change management across the fleet, including major incidents and the monthly KPI report.
• Lead the operations team day to day: priorities, escalation coverage, coaching, performance, and hiring.
• Make ownership explicit with RACIs, OLAs, and escalation paths across installation, network, storage, and application teams and partners.
• Run a clean build-to-run handover and turn recurring operational pain into engineering backlog items.
• Drive our Zero-Touch Operations roadmap: automated upgrades, patching, and certificate handling.
• Keep the fleet audit-ready for regulated customers: CVE and vulnerability management and audit evidence (e.g. ISO 27001, BSI C5, SOC 2).
• Bring AI into operations where it pays off, such as incident correlation and vulnerability prioritisation.
• Act as senior escalation point for customers: lead service reviews, onboard new customers, steer transitions, and recover at-risk relationships.

Qualifications

• 5+ years leading IT operations or service delivery, including people management of technical teams.
• Solid working knowledge of Red Hat OpenShift or Kubernetes in a managed-service setting, enough to challenge engineers and vendors.
• Deep ITSM practice under ITIL 4: incident, problem, change, and major-incident management, ideally in ServiceNow.
• Experience with regulated customers and external audits such as ISO 27001, BSI C5 or SOC 1/2.
• A track record of stabilising a struggling service, shown in better SLA, MTTR or incident numbers.
• An automation mindset: you have driven IaC or GitOps adoption with tools such as Terraform, Ansible or Argo CD.
• Fluent English and confidence presenting to customers and senior management.

Requirements

• Multi-cloud operations on AWS, Azure, GCP or Open Telekom Cloud.
• OpenShift Virtualization or Red Hat OpenStack Platform.
• ITIL 4 Strategic Leader certification.
• Hands-on use of AI in operations, for example AI-assisted triage or CVE prioritisation.
• Agile delivery at scale, such as Scrum Master or SAFe ART roles.
• Vendor, contract, and budget management.

Benefits

• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.